Javascript error and PHP error - Open maps in Nagvis

[redesgtt]

Hi,

We have problems with Javascript trying to open one map. I have tried to delete it and create it again, but it doesn't work.
Shows this issue when try from Firefox:


And with Chrome:


The other issue is with PHP, when we add "host Icon" and we try to open map it shows:
(the same for Firefox and Chrome)

If I edit the map and I delete the "host Icon", then we can see correctly the map without issues.

Like I have done with the map with the Javascript error, in this I have tried to delete the map and create it again but it doesn't work.


These two issues occur on different maps randomly

####NAGVIS####
Version Information:
Nagvis Version: 1.5.9
PHP Version: 5.4.16
##############


Nagios XI 5.4.3


Please, any idea for resolve the issues?

Thanks.
Regards

[lmiltchev]

Can you describe in details all of the steps you took to add a host to the map in NagVis?

Run the following command and show the output:

Code: Select all

locale

Do you see any special/weird characters in the check's output?

You haven't tried upgrading the NagVis version, then reverting back to 1.5.9, have you?

[redesgtt]

Can you describe in details all of the steps you took to add a host to the map in NagVis?

Run the following command and show the output:

Code: Select all

locale

Do you see any special/weird characters in the check's output?

You haven't tried upgrading the NagVis version, then reverting back to 1.5.9, have you?

Hello, I am sorry for reply you later.

Code: Select all

locale


LANG=es_ES.UTF-8
LC_CTYPE="es_ES.UTF-8"
LC_NUMERIC="es_ES.UTF-8"
LC_TIME="es_ES.UTF-8"
LC_COLLATE="es_ES.UTF-8"
LC_MONETARY="es_ES.UTF-8"
LC_MESSAGES="es_ES.UTF-8"
LC_PAPER="es_ES.UTF-8"
LC_NAME="es_ES.UTF-8"
LC_ADDRESS="es_ES.UTF-8"
LC_TELEPHONE="es_ES.UTF-8"
LC_MEASUREMENT="es_ES.UTF-8"
LC_IDENTIFICATION="es_ES.UTF-8"
LC_ALL=

The steps I take to add icons in any map is the same for maps are running and for maps are not running. I think that is not the problem. There is not any special character. They are maps that worked, and suddenly they have stopped working, showing the errors I posted before.

The nagvis we installed it came with de source code in NagiosXI we downloaded. The version package about Nagios XI we downloaded was "xi-5.5.2.tar.gz". Within it was "nagiosxi-->subcomponents-->xicomponents-->components-->nagvis.zip". That was what we installed.

An strange thing is seeing in the IU Components we have the "1.1.3" version Nagvis, but doesn't show any Available for that version.:

I did "check for updates.."

What would I do?
Should I upgrade the version?
How should I do steps for upgrade Nagvis?

I see in:
https://www.nagvis.org/downloads
Is the Stable Nagvis 1.8.5.
should I download it and install across the "manage components"?

[dwhitfield]

Can you pm me your xi profile? If you do, please make sure you update this thread that you did so it will show back up on our support dashboard.

[tmcdonald]

I see you have opened an email ticket for this issue, so I will be closing this thread and we will continue there.