fetch status from ticketing system and update host comment

[strmon]

hi,

We are planing to achieve below using nagiso XI and otrs ticketing system:
: Hosts should be marked as scheduled downtime if there is any "change activity" scheduled in otrs ticketing system
: All ticket updated should get visible on host details ( while reporting)
: we are trigger host scheduled downtime and such activity from remote ( from ticketing system)


Could you suggest best way to achieve it?

[mcapra]

The Nagios XI REST API is probably your best bet. See the "Help" section of your Nagios XI installation for usage and examples. You'd need to bake some Nagios XI API calls into your OTRS processes most likely.

[dwhitfield]

Did @mcapra's post help you? Please let us know if you have any additional questions.