CCM (Core Config Manager) not show after transfering NagiosX

[RockerMan]

Hi

After transferring NagiosXI to another server (from virtual to hardware) CCM does not work, show white page.
My steps:
1. Make a backup data from virtual server, from instructions

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/usr/local/nagiosxi/scripts/backup_xi.sh

Received after the completion of the backup response

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===============
BACKUP COMPLETE
===============
Backup stored in /store/backups/nagiosxi/***.tar.gz

Copied the backup file to hardware server with Nagios installed on it.
Restore on an hardware server backup file

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/usr/local/nagiosxi/scripts/restore_xi.sh /var/tmp/***.tar.gz

Changed the IP address in the Admin panel to IP address new server.
Everything works, but the CCM (NagiosXI: Configure -> Core Config Manager) has a white page.

Help please run the CCM in hardware server, need to change some settings, but nothing works.

Sorry, forgot to add data about the servers:
-
virtual server CentOS

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# uname -a
Linux nagiosxi 2.6.32-573.18.1.el6.x86_64 #1 SMP Tue Feb 9 22:46:17 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
NagiosXI Installed Version:	5.2.5

hardware server CentOS

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# uname -a
Linux nagios 2.6.32-696.1.1.el6.x86_64 #1 SMP Tue Apr 11 17:13:24 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
NagiosXI:
before restore backup file: 5.4.3
now, after restore backup file: 5.2.5

[dwhitfield]

It looks like you missed this bit:

The version of the fresh install of Nagios XI that you are restoring to needs to match the version of Nagios XI that the backup was taken from.

You should uninstall using https://assets.nagios.com/downloads/nag ... ios_XI.pdf

Then, install 5.2.5 (https://assets.nagios.com/downloads/nag ... 2.5.tar.gz) and restore to 5.2.5. Then you can upgrade, if you like.

[RockerMan]

Has helped, all work.

I saw this record

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The version of the fresh install of Nagios XI that you are restoring to needs to match the version of Nagios XI that the backup was taken from.

but I hoped that everything would go well.

Thanks for help
Topic can be closed