Two way communication between Nagios XI and Ticketing Tool

[Sampath.Basireddy]

Is there any programmatic way to implement 2 way communication between Nagios and Ticketing Tool to acknowledge and add comments in Nagios when an alert is triggered and creates incident in ITSM Tool?

Thanks

[avandemore]

Your remote system can call something to trigger these commands:

http://old.nagios.org/developerinfo/ext ... ndlist.php

I'm not aware of any existing agents which can do this eg NRDP, NSCA so you'd likely need to build that from scratch.

[tmcdonald]

Just checking in since we have not heard from you in a while. Did @avandemore's post clear things up or has the issue otherwise been resolved?