Nagios xi server issues

[inas.labib]

Hi ,

We are currenlty using nagios xi 5.2.2 and running on RHEL 6.9
recently we perfomed OS patching using "yum update" after that we are facing below issues. (attached yumlog)

- after acknowledge the status is not reflecting in Nagvis dashboard but its showing acknowledged in nagios xi service status
- sudden increase in server load
- custom plugin which using "check_tcp" getting timeout

/usr/local/nagios/libexec/check_tcp -H ${host} -p $port -t $timeout -s `cat $string_file` -e Response > $output_file

Kindly assist

[cdienger]

What port is the check_tcp plugin attempting to connect on? Are you able to ping the host in question? Is there a firewall or proxy between the Nagios server and the destination that may be blocking tcp connections to the destination host/port? Is there anything in iptables on the Nagios server that would block these connections?

What was the load previous to the upgrade? What is it afterward? Do you see anything specific consuming a lot of cpu or memory if you run the "top" command at the CLI?

Make sure you've cleared your browser's history and see if you get the same behavior if you access Nagvis from another machine or browser.

I would suggest opening separate threads for these separate issues if the above doesn't help resolve the problems. Having three issues in the same thread can quickly become difficult for all parties to track and troubleshoot.

[inas.labib]

Thanks for the response.
Kindly assist us to fix only the below issue, we will create separate thread for other issues

- after acknowledge the status is not reflecting in Nagvis dashboard but its showing acknowledged in nagios xi service status

We cleared browser cache and tried to access nagvis from different machines..acknowledgement appears and disappears.

[dwhitfield]

Please acknowledge a status and then immediately create, then PM a profile. You can download the profile by going to Admin > System Config > System Profile and click the ***Download Profile*** button towards the top. If for whatever reason you *cannot* download the profile, please put the output of Show Profile if older in the thread (that will at least get us some info). This will give us access to many of the logs we would otherwise ask for individually. If security is a concern, you can unzip the profile take out what you like, and then zip it up again. We may end up needing something you remove, but we can ask for that specifically.

After you PM the profile, please update this thread. Updating this thread is the only way for it to show back up on our dashboard.

[inas.labib]

Hi ,

Sorry for the delay, will provide the required details

[dwhitfield]

Thanks! Let us know in the thread if you PM the profile.

[inas.labib]

Hi we receive below error

PROFILE BUILD FAILED
Array
(
)
CODE: 1

[dwhitfield]

Please run through https://support.nagios.com/kb/article.p ... ategory=44 and then send the profile.

[inas.labib]

Hi

We followed the steps given in the below link and the issue got fixed. Kindly close this.

https://support.nagios.com/kb/article.php?id=27