License lost during upgrade

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fpernet
Posts: 55
Joined: Tue Aug 23, 2011 3:40 am

License lost during upgrade

Post by fpernet »

Hi all,
I am using a NagiosXI vmware virtual appliance version 5.4.3. I decided to upgrade to 5.4.6.
Upgrade went fine but i lost the license (License key + Enterprise key).
I checked the upgrade log and all nagiosxi logs but nothing.
Do you have any idea where i can try to find it back ?
This post is also in case of others have the same problem (maybe this is due to this 5.4.6 upgrade) ...
Thx
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eloyd
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Joined: Thu Sep 27, 2012 9:14 am
Location: Rochester, NY
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Re: License lost during upgrade

Post by eloyd »

If you go to Admin -> License Information, what shows up?
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Eric Loyd • http://everwatch.global • 844.240.EVER • @EricLoyd
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fpernet
Posts: 55
Joined: Tue Aug 23, 2011 3:40 am

Re: License lost during upgrade

Post by fpernet »

Hi Eloyd,
Check attached file ...
nagiosxi_license_problem.PNG
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tmcdonald
Posts: 9117
Joined: Mon Sep 23, 2013 8:40 am

Re: License lost during upgrade

Post by tmcdonald »

Are you a reseller or partner? If so, please contact [email protected].

Update: I guess no email was sent, my apologies. Please contact sales regardless, they should be able to assist.
Former Nagios employee
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