Service Escalation not Working

[admingirl]

Hi,

Need your help guys. My brain is already bleeding.

Objective: To have 2 types of alerts setup.

1. Warning = notification will be sent out after 30 checks. Threshold is set to 85% - NOT WORKING with Service Escalation
2. Critical =notification will be sent immediately. – WORKING

Kindly help setup up the notification for Warning.

Below is how it is currently configured.

define service {
service_description Disk
hostgroup_name Unix Servers
check_command check_local_disk_copy_1!99%!5%!!!!!!
initial_state c
max_check_attempts 1
check_interval 2
retry_interval 2
active_checks_enabled 1
check_period 24x7
notification_interval 2
notification_options c,
notifications_enabled 1
contacts msend_contact
register 1
}

define serviceescalation {
hostgroup_name Unix Servers
service_description Disk
contacts msend_contact
contact_groups admins
first_notification 30
last_notification 0
notification_interval 2
escalation_period 24x7
escalation_options w,
}

Please advise.

Thanks,
Ann

[tgriep]

Did you open a ticket on this issue as well? If so, do you want to work on the issue here of in the ticket?

[admingirl]

Hi,
Yes I did open a ticket for this as well.
Okay, let's work on this through the ticket. Which ever way is faster.
Thanks,
Ann