Check state stuck when it fails due to timeout

[reincarne]

Hi,
Recently we are experience q wired issue where check is changing a state to a critical due to a timeout, it stuck like that until we are re-scheduling the check manually.
Do you know why and how can it be fixed?

[avandemore]

Can you provide more details on this like your system configuration and the Nagios log file?

[tmcdonald]

Just checking in since we have not heard from you in a while. Did @avandemore's post clear things up or has the issue otherwise been resolved?

[reincarne]

Hi.
As a matter of fact, I realized why does it happen.
Whenever you open a check and click on the "Acknowledge" , the "sticky" option is checked by default. How can I remove it?

[tgriep]

In the XI GUI, you can change the default setting for the Sticky option.
Login to the GUI and go to the Admin > System Settings menu and in there, you can set the Acknowledgement Defaults: to the way you want.

[reincarne]

In the XI GUI, you can change the default setting for the Sticky option.
Login to the GUI and go to the Admin > System Settings menu and in there, you can set the Acknowledgement Defaults: to the way you want.

Thanks a lot

[bolson]

May we close this topic?

[reincarne]

Yes, please close and thanks.

[bolson]

Closing topic as resolved.

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