could not fetch information from server

[michelk]

good day is there any possible solution for the details that i have sent?

[lmiltchev]

Instead of running this:

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/usr/local/nagiosxi/scripts/reset_config_perms

try running this:

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/usr/local/nagiosxi/scripts/reset_config_perms.sh

If you are still having issues after running the "reset_config_perms.sh" script, go to the CCM > Configuration Snapshots, click on the Download and View Command Output actions buttons next to the newest failed snapshot (it will be colored in red), and PM me (or anyone on the Nagios team) the "tar.gz" file and the full output from the "View Command Output" window.

Also, post your sudoers file.

[michelk]

Hi

i actually got 11 errors, not sure if i should send you 11 Tar.gz i have sent one . but i have sent all the view output but they all looked the same to me not sure if am missing something except the last one is just empty

please confirm if i should send all 11 tar.gz and if you have received he on that i have sent you already. thank you

[michelk]

i have sent you all requested information on your PM

but you may see attached her the output of /usr/local/nagiosxi/scripts/reset_config_perms.sh

[michelk]

hi, am still hoping to have a reply please?

[lmiltchev]

We received the info that you PM-ed us, and will be looking into it. However, from the screenshot that you posted, it's obvious that you were not able to reset the permissions. Did you run the "reset_config_perms.sh" script as "root"? Try rerunning the script as root as post the output.

Also, send us the "/etc/sudoers" file as requested. It seems like you forgot to do send it your PM.

[michelk]

when i run reset_config_perms.sh" script as "root find attached the output could you please confirm which script should i run to find the sudoers file that you are requesting?

[tgriep]

To view the sudoers file, run the following in a shell

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sudo cat /etc/sudoers

That will print the file to the shell so you can copy the information from that screen and post it here.

[michelk]

thank you

please find attached the output of sudo cat /etc/sudoers

any feedbac k on on the file sent in your PM?

is there anything else needed ?

[michelk]

hi , could you please assist and advise if you have received the "tar.gz" file sent on PM yesterday?