Posting to Customer Support

[inet]

Hi there - any idea why I can't post a question to the Nagios XI customer support area? I can log in and see all the posts there but can't start a new topic.
I'm pretty sure this is the email address that we used when XI was bought.
Thanks

[tmcdonald]

Please contact [email protected] with your username, and they can add your account to the appropriate group.

[inet]

Thank you!
Waiting for Sales to get back to me

[tmcdonald]

Sure thing. I'm going to close this thread out now, but we'll see you on the Customer side!