Change Admin password breaks XI

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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mkeey
Posts: 199
Joined: Mon Sep 25, 2017 11:13 am

Change Admin password breaks XI

Post by mkeey »

Changed the default password for the Nagios IX Admin account. The following service had no errors before I changed the default password.


Followed the documentation for changing the password using this document: https://assets.nagios.com/downloads/nag ... 1506350809

Still getting the same errors...


What are we doing wrong?
Last edited by benjaminsmith on Tue Feb 19, 2019 11:50 am, edited 3 times in total.
Reason: log removed at request
dwasswa

Re: Change Admin password breaks XI

Post by dwasswa »

Hi @mkeey,

Can you please post your

Code: Select all

/etc/sudoers
files so we can look at it?
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tacolover101
Posts: 432
Joined: Mon Apr 10, 2017 11:55 am

Re: Change Admin password breaks XI

Post by tacolover101 »

did you change your password so it contained any special characters at all?
dwhitfield
Former Nagios Staff
Posts: 4583
Joined: Wed Sep 21, 2016 10:29 am
Location: NoLo, Minneapolis, MN
Contact:

Re: Change Admin password breaks XI

Post by dwhitfield »

In additional to the sudoers (and double-checking the escaping of passwords), can you also attach your /etc/my.cnf?
mkeey
Posts: 199
Joined: Mon Sep 25, 2017 11:13 am

Re: Change Admin password breaks XI

Post by mkeey »

We ended up rebuilding the virtual server. Original was built with a Chef recipe. Rebuild was done manually and it seems to be working. We have more Nagios XI virtuals to build so we will try Chef again and readdress if needed. Thanks for the assistance!
kyang

Re: Change Admin password breaks XI

Post by kyang »

Great to hear! Did you have any more questions or are we okay to lock this up?
mkeey
Posts: 199
Joined: Mon Sep 25, 2017 11:13 am

Re: Change Admin password breaks XI

Post by mkeey »

This case can be closed. Thanks for the help.
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