Host/Service notification not working

[DamienVIX]

Hi,

My host and service notification are not working.
I have followed the following : https://support.nagios.com/kb/article/n ... blems.html.

Test emails are working.
Emails that get sent when creating a new user and changing passwords also work.

Notifications get generated as I can see them under "Home-->Incident Management-->Notifications"
Custom notifications also appear here but do not get sent.

I am using SMTP to send the emails via Gmail.

Any help will be appreciated.

Thanks

[fuchstiger]

I have the same problem. But already opened a support ticket.
They said there was a bug in the packaging.
Do you have redownloaded and reinstalled the latest version?

[DamienVIX]

Jip. Downloaded xi-latsest.tar.gz.
Installed it, still not working.

Do you have a link to the support ticket you logged.

Thanks

[kyang]

@DamienVIX,

Did you do a ./fullinstall or a ./upgrade?

I do see the event handler error on your profile.zip.

Here's a few recent threads related to the same issue.

https://support.nagios.com/forum/viewto ... =6&t=46277

https://support.nagios.com/forum/viewto ... 16&t=46302

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<p><pre>SQL Error [nagiosxi] : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '16:06:00),NOW(),'0')' at line 1</pre></p>

With the same exact error.

Code: Select all

cd /tmp
rm -rf nagiosxi xi*.tar.gz
wget http://assets.nagios.com/downloads/nagiosxi/xi-latest.tar.gz
tar xzf xi-latest.tar.gz
cd nagiosxi
./upgrade

Make sure to do the ./upgrade when installing the new 5.4.11.

The same steps are listed in our documentation in the "Manual Download" section.
https://assets.nagios.com/downloads/nag ... 1510240405

Let us know if this is what you did or if it helped!

[DamienVIX]

Yes,

I ran ./upgrade.

I have even installed version 5.4.9. There is still no emails being sent.

Thanks

[tacolover101]

if this is the case, then they're probably turned off at a user level. masquerade as the user, and make sure that notifications are enabled on each profile.

[fuchstiger]

Do you have a link to the support ticket you logged.

I think the tickets are private. There is no way to publish it. But the problem is still there.

My problem is: Mails with the Nagios XI dispatcher does not work - mails with the custom dispather are still working.
I track it via the notifications site. I see only the ones in the log (/var/log/maillog) which were sent with the custom dispatcher.

[kyang]

Thanks @tacolover101 and @fuchstiger!

Along with the suggestions, I am seeing a lot of these logs.

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Nov 10 08:21:56 nagios nagios: SERVICE NOTIFICATION: carl;MTC;XMLErr;UNKNOWN;xi_service_notification_handler;No files found
Nov 10 08:21:56 nagios nagios: SERVICE NOTIFICATION: christo;MTC;XMLErr;UNKNOWN;xi_service_notification_handler;No files found
Nov 10 08:21:56 nagios nagios: SERVICE NOTIFICATION: damien;MTC;XMLErr;UNKNOWN;xi_service_notification_handler;No files found
Nov 10 08:22:07 nagios nagios: SERVICE NOTIFICATION: carl;MTC;TPV_In;UNKNOWN;xi_service_notification_handler;No files found
Nov 10 08:22:07 nagios nagios: SERVICE NOTIFICATION: christo;MTC;TPV_In;UNKNOWN;xi_service_notification_handler;No files found
Nov 10 08:22:07 nagios nagios: SERVICE NOTIFICATION: damien;MTC;TPV_In;UNKNOWN;xi_service_notification_handler;No files found

Could you run this and show us the output?

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/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

[DamienVIX]

if this is the case, then they're probably turned off at a user level. masquerade as the user, and make sure that notifications are enabled on each profile.

Winner winner chicken dinner.
I masqueraded as each user and checked the notification settings. They were all unchecked.

Thanks

[kyang]

Awesome! Did you resolve this issue?

Are there any more questions or are we okay to close this thread?