Nagios XI - Upgrade available, GUI text is blank

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JDTAY
Posts: 10
Joined: Mon Aug 21, 2017 12:17 am

Nagios XI - Upgrade available, GUI text is blank

Post by JDTAY »

Hi all

I've had a look through the existing support threads for similar issues and have completed the troubleshooting I found.
I've attached a screenshot of the Updates window where the GUI text window is blank.

The steps I've taken is found below:

NB: Where ever my proxy config has manually had hard coded proxy username and password settings I've ommited this, in case anyone picks up on this. :)

I ran the updates myself manually from within shell previously but, Linux admins are few and far between in my team and I'd prefer to be able to allow the other administrators to run this within the GUI if at all possible.

Your assistance is greatly appreciated.

Thank you.

# # # # #

# 1/ Run debug and fix errors that may be found in MYSQL found here, output is below:

https://support.nagios.com/forum/viewto ... 9&start=20

[root@QSSNagios ~]# echo 'repair table nagios_systemcommands use_frm;' | mysql -t -u root -pnagiosxi nagios
+------------------------------+--------+----------+--------------------------------------+
| Table | Op | Msg_type | Msg_text |
+------------------------------+--------+----------+--------------------------------------+
| nagios.nagios_systemcommands | repair | warning | Number of rows changed from 0 to 152 |
| nagios.nagios_systemcommands | repair | status | OK |
+------------------------------+--------+----------+--------------------------------------+
[root@QSSNagios ~]# service mysqld restart
Stopping mysqld: [ OK ]
Starting mysqld: [ OK ]
[root@QSSNagios ~]# tail /var/log/mysqld.log
180129 9:24:23 [Note] /usr/libexec/mysqld: Shutdown complete

180129 09:24:23 mysqld_safe mysqld from pid file /var/run/mysqld/mysqld.pid ended
180129 09:24:24 mysqld_safe Starting mysqld daemon with databases from /var/lib/mysql
180129 9:24:24 InnoDB: Initializing buffer pool, size = 8.0M
180129 9:24:24 InnoDB: Completed initialization of buffer pool
180129 9:24:24 InnoDB: Started; log sequence number 0 44243
180129 9:24:24 [Note] Event Scheduler: Loaded 0 events
180129 9:24:24 [Note] /usr/libexec/mysqld: ready for connections.
Version: '5.1.73' socket: '/var/lib/mysql/mysql.sock' port: 3306 Source distribution

# 2/ Check Yum and WGET proxy settings, looks a-ok - didn't take screenshots but I'll be happy to provide logs if you'd like?

# 3/ Tested both Yum and WGET, both commands are pulling down updates and HTTP content

# 4/ Checked proxy settings within the Web Gui, looks a-ok

# 5/ Restarted the host and the HTTP Daemon.

# 6/ Checked the timezone settings in php.ini > looks correct : date.timezone = Australia/Brisbane

https://support.nagios.com/forum/viewto ... f=6&t=1881

# 7/ Ran Curl against api.nagios.com, received the expected content. I didn't capture this but it's easily ran again.
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tacolover101
Posts: 432
Joined: Mon Apr 10, 2017 11:55 am

Re: Nagios XI - Upgrade available, GUI text is blank

Post by tacolover101 »

i would think this may have to do with permissions / sudoers or DNS as it doesn't look like the file is outputting to the textarea.

could you post your sudoers file?

additionally, are you noticing anything in your apache logs?
kyang

Re: Nagios XI - Upgrade available, GUI text is blank

Post by kyang »

Thanks for the help @tacolover101

@JDTAY, Could you post the files tacolover101 asked for?

Code: Select all

tail /var/log/httpd/*_log
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