Contacts not getting ContactGroups added in Configuration

[chicjo01]

Nagios XI : 5.4.12

I have a contact in Nagios XI that has 60 contact group assigned when I check the CCM and the database. When I check the contacts.cfg file, they do not have any contactgroups. Can you help me figure out why the "Apply Config" is not attaching the 60 contacts groups to the contact in the configuration file?

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define contact {
contact_name batch
alias Batch
email [email protected]
_useScript ADScanner
use with_maint
}

/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

Nagios Core 4.2.4
Copyright (c) 2009-present Nagios Core Development Team and Community Contributors
Copyright (c) 1999-2009 Ethan Galstad
Last Modified: 12-07-2016
License: GPL

Website: https://www.nagios.org
Reading configuration data...
Read main config file okay...
Read object config files okay...

Running pre-flight check on configuration data...

Checking objects...
Checked 25756 services.
Checked 1481 hosts.
Checked 8027 host groups.
Checked 5000 service groups.
Checked 270 contacts.
Checked 8025 contact groups.
Checked 165 commands.
Checked 10 time periods.
Checked 0 host escalations.
Checked 0 service escalations.
Checking for circular paths...
Checked 1481 hosts
Checked 0 service dependencies
Checked 0 host dependencies
Checked 10 timeperiods
Checking global event handlers...
Checking obsessive compulsive processor commands...
Checking misc settings...

Total Warnings: 0
Total Errors: 0

Things look okay - No serious problems were detected during the pre-flight check

[npolovenko]

@chicjo01, This could be a Strict Trans Tables issue. Can you go over this tutorial and make sure it's disabled in your database?
Also, please upload the objects.cache file:

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/usr/local/nagios/var/objects.cache

It'd be great to take a look at your system profile. To send us your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and attach it to your next post. Or you could upload it to a cloud storage of your choice and share a link with me in a pm. In that case please post something in this thread to bring it back up in the support queue.

[chicjo01]

The MySQL version we are using is: 5.6.25
I have also sent over the request files via e-mail to [email protected]

[npolovenko]

@chicjo01, I apologize I missed the actual link to the strict trans tables tutorial that I was referring to in my previous post. Please follow the steps and let me know if you have the strict trans tables disabled.
https://support.nagios.com/kb/article/n ... s-780.html
Thank you.

[chicjo01]

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[npolovenko]

@chicjo01, I can see some kernel queue issues in the logs. Please go over this article and increase recommended kernel values:
https://support.nagios.com/kb/article.php?id=139
Also, can you cat the /etc/hosts and share the output with us?
Please open the following url in your web browser(replace the ip address with your Nagios XI ip), then click on the Database tab and send us the screenshot of that page:

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http://xi_ip_address/nagiosxi/includes/components/ccm/?cmd=admin&type=settings 

[chicjo01]

Updated the messaging queue numbers per the document and sent you the requested information at [email protected].

[dwhitfield]

Can you please open a ticket at https://support.nagios.com/tickets/ ? It's really difficult for us to go through Sales to get files. Thanks!

[npolovenko]

@chicjo01, Let's escalate this issue to a support ticket. It'll make it faster and easier for us to exchange files and other sensitive information in a secure way.
Please open a ticket here: https://support.nagios.com/tickets/
Thank you.

[chicjo01]

I have opened a support ticket. # 886145