Does Nagios XI support integration with demo version of SNOW

[nitinji]

Hi,
I am having demo version of both Nagios XI and ServiceNow Kingston 10 days developer demo version. I tried to integrate both of them using the link https://support.nagios.com/kb/article.php?id=552. But the incidents are not reaching the SNOW though the setting were successful. I have a question weather this integration is supported in demo environment or not. If it is possible then why my incidents are not reaching SNOW. Please reply and help.

[kyang]

Hello,

I don't know for sure what version was used when our team created this kb article. I will have to double check.

https://support.nagios.com/kb/article.php?id=552

https://github.com/jsmroshamboot/NSNT

I haven't personally tried this integration before.

The exact answer to this question may be vague because although we created a kb article for it, and if it doesn't work as intended. We can only give specific troubleshooting tips. Double check with your configuration to ensure it's exact.

[nitinji]

Hello,

I don't know for sure what version was used when our team created this kb article. I will have to double check.

https://support.nagios.com/kb/article.php?id=552

https://github.com/jsmroshamboot/NSNT

I haven't personally tried this integration before.

The exact answer to this question may be vague because although we created a kb article for it, if it doesn't work as intended. Double check with your configuration to ensure it's exact.

Hi kyang,
The configurations are exactly same as you have given in the kb article. There may be some thing else which is causing the data from the Nagios not reaching snow. I was able to establised the connection to my demo account using the wget from within Nagios. Do i have to make any changes in snow. I have posted same quesion in snow developer forum. But didnt got any reply from there.
https://community.servicenow.com/commun ... archResult

[kyang]

I honestly can't give a good enough answer and the best way would be to actually test it myself.

It's Friday, and I'm not sure that it will be done today.

I will update this thread when I get to testing it.

[nitinji]

Please do check and reply, as it will help me a lot.

[scottwilkerson]

If you look in your /usr/local/nagios/var/nagios.log do you see the notifications like

Code: Select all

[1476416577] SERVICE NOTIFICATION: servicenow;localhost;Service Status - ntpd;OK;notify-service-by-snt;ntpd (pid  13847) is running...

most specifically notify-service-by-snt

you could search for these by running

Code: Select all

grep notify-service-by-snt /usr/local/nagios/var/nagios.log