No Ticket generation through Nagios

[hoegh]

Hi All,

We are getting frequent conenction lost between Nagios XI and Service Now.
Automatic ticket is created in service now if any alert is there on nagios .

But in past days we are reeciving this issue as,no ticket generation is there.

Kindly suggest any solution for the above.

Thanks,
Neha.

[lmiltchev]

What guide did you use to integrate Nagios XI to ServiceNow? Did you use the KB article, listed below?

https://support.nagios.com/kb/article/n ... w-552.html

Just to clarify - the integration used to work as expected in the past, but lately, you've been having frequent connection issues, correct?

Can you PM me (or any other member of the Nagios Support team) your profile (profile.zip)?

Admin > System Config > System Profile > Download Profile

[hoegh]

Hi,

System Profile has sent to you.

Thanks & Regards,
Mayur

[lmiltchev]

What guide did you use to integrate Nagios XI to ServiceNow? Did you use the KB article, listed below?

https://support.nagios.com/kb/article/n ... w-552.html

Just to clarify - the integration used to work as expected in the past, but lately, you've been having frequent connection issues, correct?

It is hard to say how you actually integrated Nagios XI to ServiceNow as your profile is missing all of the configs (the size of the *.tar.gz file is 0 KB).

Have you run out of disk space on this system lately? The reason I am asking you this is that you are currently using 89% of your root partition, and you have multiple crashed mysql tables:

180214 14:00:13 [ERROR] /usr/libexec/mysqld: Incorrect key file for table './nagios/nagios_servicestatus.MYI'; try to repair it
180214 14:00:13 [ERROR] /usr/libexec/mysqld: Incorrect key file for table './nagios/nagios_servicestatus.MYI'; try to repair it
180214 14:00:13 [ERROR] /usr/libexec/mysqld: Incorrect key file for table './nagios/nagios_servicestatus.MYI'; try to repair it

Try repairing your db tables by following the steps, outlined in our KB article below:

https://support.nagios.com/kb/article/n ... es-24.html

Once your db has been repaired, double check the mysqld.log (mariadb.log) just in case, as you may have more crashed tables. You may need to run the repair scripts more than once.

Let us know if this fixed your issue. Thank you!

[hoegh]

Hi,

We have cleared the disk space issue and followed the repair procedure.
After this all components are green except database component.

Now we are able to get tickets in service now also.

PFA status and system profile.

Thanks & Regards,
Neha Singh.

[scottwilkerson]

looking at the profile you do still have another issue, there are 3 parent nagios and ndo2db processes

Please run the following:

Code: Select all

service nagios stop
service ndo2db stop
killall -9 nagios
killall -9 ndo2db
service ndo2db start
service nagios start