Integration with SAP Solman Service Desk

[vinish098]

Hi,

We want to integrate the Nagios XI with SAP Solman Service Desk.

Whenever a service/host state change occurs from OK to Warning/Critical, A incident should be created in SAP Solman automatically.

Please let me know the possibility.

[cdienger]

I don't believe we have anything for that specific service desk solution but this can be doable with an event handler:

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

You can also take a look at some event handler examples(including ones for service desk solutions) at:

https://exchange.nagios.org/directory/A ... t-Handlers

[tacolover101]

does your solution have an API that allows you to open an incident?

if so, it's just setting your thresholds in nagios, as well as the notification flags - then setting the notification command to pass data to your REST end point.

[cdienger]

+1 to @tacolover101's comment. As long as the solution has an API to open a ticket, this should be doable.