service now generating multiple ticket for one nagios alert

[hoegh]

Hi Team,

We are receiving multiple tickets for one critical alert issue in Nagios.
Kindly provide us solution on the above.

Thanks & Regards,
Neha Singh.

[hoegh]

Hi Team,

Since past 1 week , with respect to 1 nagios alert service now is generating 3 tickets. Can you please let us know the reason for that and what could be the workaround.

Last week only nagios service was restarted due to disk got full, but disk issue was resolved but after that we are experiencing this issue.

Thanks
Vijay

[cdienger]

Run the following commands in order to make sure the services are all started and running properly. You ***must*** use mariadb instead of mysqld in the commands below, ***if*** you have mariadb.

service nagios stop
service ndo2db stop
service mysqld stop
service crond stop
service httpd stop
killall -9 nagios
killall -9 ndo2db
rm -f /usr/local/nagios/var/rw/nagios.cmd
rm -f /usr/local/nagios/var/nagios.lock
rm -f /usr/local/nagios/var/ndo.sock
rm -f /usr/local/nagios/var/ndo2db.lock
rm -f /usr/local/nagiosxi/var/reconfigure_nagios.lock
for i in `ipcs -q | grep nagios |awk '{print $2}'`; do ipcrm -q $i; done
service mysqld start
service ndo2db start
service nagios start
service httpd start
service crond start

Also run https://assets.nagios.com/downloads/nag ... tabase.pdf to fix any errors in the database.

[tacolover101]

if that doesn't work, additionally, can you post your host & service config?

you may have multiple notifications, escalations, or event handlers configured - thus triggering SN multiple times.

[npolovenko]

@hoegh, What kind of solution do you use for creating tickets? Or were you referring to regular email notifications?

[hoegh]

Hi Team,

The issue has been resolved.
Thank you!

Regards
Mayur

[tmcdonald]

Glad to hear it! Are we okay to close this up then?