Upgrade to 5.5 failed at "Updating NRDP"

[sathevaner]

Greetings,

I'm trying to do a direct upgrade to 5.5 from within the web UI, and cannot get past the stage of updating NRDP. The message I receive is, "The update did not complete successfully. Please try updating manually."

I have attached the results of the Nagios 5.5 upgrade process. Are there any other log files I should include in this message board thread?

[scottwilkerson]

This is a known bug, that can be resolved with the following procedure
https://support.nagios.com/forum/viewto ... 08#p255370

[sathevaner]

This is a known bug, that can be resolved with the following procedure
https://support.nagios.com/forum/viewto ... 08#p255370

These instructions are unclear. Where is the specific upgrade script to do this? Is it in the /data/local/nagiosxi/tmp/nagiosxi subdirectory?

The "upgrade" script does not match what is seen in that thread. Commenting out the section intended for "Uninstall ajaxterminal to install shellinabox" had no effect on the outcome of our upgrade.

[tgriep]

If you use the Manual Upgrade procedure to upgrade the server
https://support.nagios.com/kb/article/n ... i-134.html

The folder where the upgrade script is in this location.

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/tmp/nagiosxi

I updated the upgrade script for you and attached it to this post.
Put it in that folder and rename if from upgrade.txt to upgrade.

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mv upgrade.txt upgrade

Set the permissions by running

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chmod a+x upgrade

Then re-run the ./upgrade and it should finish for you.

[sathevaner]

Do I need to do it manually, or can I do it through the web UI?

[lmiltchev]

I would recommend running the script manually from the command line as root. Let us know if the upgrade completes successfully.

[sathevaner]

I should also note that our Nagios server was originally set up through the VMWare image.

The upgrade did not seem to complete as expected, nor did it actually upgrade my existing installation. I have attached the output results.

[scottwilkerson]

This issue will be fixed in the next release of Nagios XI. As a "workaround", comment out the following section in the "upgrade" script:

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# Uninstall ajaxterminal to install shellinabox
rpmcheck=$(rpm -q Ajaxterm)
if [ $? -eq 0 ]; then
    rpm -e Ajaxterm
    cp -f "$httpdconfdir/ssl.conf" "$httpdconfdir/ssl.conf.nagiosxibackup"
    sed -i '/## AJAXTERM #####################/,+12d' "$httpdconfdir/ssl.conf"
    rm -f $proddir/html/admin/ajaxterm.php
fi

so that it would look like this:

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# Uninstall ajaxterminal to install shellinabox
#rpmcheck=$(rpm -q Ajaxterm)
#if [ $? -eq 0 ]; then
#    rpm -e Ajaxterm
#    cp -f "$httpdconfdir/ssl.conf" "$httpdconfdir/ssl.conf.nagiosxibackup"
#    sed -i '/## AJAXTERM #####################/,+12d' "$httpdconfdir/ssl.conf"
#    rm -f $proddir/html/admin/ajaxterm.php
#fi

Save, exit, and rerun the upgrade script:

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cd /tmp/nagiosxi
./upgrade

[sathevaner]

Those lines are commented out already. I still experienced the problem.

[scottwilkerson]

really, and it still ends in the same spot?

Can you send us your upgrade file from the installation directory