Scheduled reports sends corrupted pdf/jpg

[atsb]

Hello!

About nagios XI environment
1) Linux Distribution and version? Centos7
2) 32 or 64bit? 64bit
3) VMware Image or Manual Install of XI? Manual install
4) Are there special configurations on your system, ie; is Gnome installed? Are you using a proxy? Are you using SSL? SSL

Problem occurred after upgrading to nagios version 5.5. Scheduled reports are sent out just fine but attached files (pdf/jpg) seem to be corrupted. Cant open them, tried different programs to open .pdf: Adobe, Chrome, Edge, Mozilla in all cases it says something like "Could not open file because its damaged or not supported"

nagios-x-1-2.png

nagios-x-1-1.png

[Cpt.Ackbar]

I am facing the same error.

[tgriep]

Can you manually run the report from the XI GUI and download it as a PDF file?

Are the size of the attachments zero bytes?
If they are not zero bytes, can you attach one of them here so we can view the contents of the PDF of JPG file?

[atsb]

Actually when downloading "Executive Summary" directly as jpg or pdf the content appears to be error message "SQL Error". Look for details in the files.

execsummary.jpg

execsummary.pdf

[Cpt.Ackbar]

adding output of errorlog from time when report was generated

Code: Select all

cat /var/log/httpd/error_log | grep "Tue Jul 10 08:05" > log_from_time.txt

[GldRush98]

I can confirm generated PDF or JPG reports (any report generation, not just the exec summary) is broken on both of my XI 5.5.0 machines as well with the same error as above...

[tgriep]

I tried to recreate the issue but could not but take a look at this forum post which has a similar error and has instructions to update a PHP file to fix it.
https://support.nagios.com/forum/viewto ... =6&t=49283
Try it out and let us know if it fixes the issue.

[GldRush98]

I tried replacing the file and it improves the situation and fixes some reports. The Exec Summary is still broken, but it's not spitting out errors now:

execsummary.jpg

[tgriep]

Can you run the following as root

Code: Select all

tail -f /var/log/httpd/*_log

then try and download the Executive Report PDF file and post the output of the tail command?

Also, can you post these files from the Nagios server so we cna check the settings?

Code: Select all

/etc/httpd/conf/httpd.conf
/etc/httpd/conf.d/nagiosxi.conf
/etc/httpd/conf.d/ssl.conf

[atsb]

I tried to recreate the issue but could not but take a look at this forum post which has a similar error and has instructions to update a PHP file to fix it.
https://support.nagios.com/forum/viewto ... =6&t=49283
Try it out and let us know if it fixes the issue.

This worked for me. pdf/jpg files are not corrupted anymore. Thanks