Bulk Host Cloning and Import stop working after going to 5.5

[hqnguyen]

After upgrading to 5.5, Bulk Host Cloning and Import failed while trying to apply.

failed1.jpg

A quick look at the hosts and services entries show that new entries for host and services were added but they are completely empty so the application failed.

failed2.jpg

failed3.JPG

Do we have a workaround or a fix for this?

Thanks,

[rajasegar]

I have encountered this before in previous versions.
Most of them related to the import file missing items like host_template or service_template.

You should attach the file you are trying to import to identify the root cause.

[scottwilkerson]

Doing some investigation we did discover a change that could make this happen. This will be a 1 time fix.
Remove the blank host and services from your import

In the CCM -> Tools -> Config File Management
Click Delete Files
Write Configs
Verify Files

If all is Blue, Got to Apply Configuration

Now the import should work successfully.

There is a slight variant in how the configs are written in 5.5 and if you had txt configs from pre-5.5 (because they only normally upgrade on change), then it would fail.

[hqnguyen]

That works! Thank you very much!

[tmcdonald]

Great to hear! Did you have further (related) questions or are we good to lock this up?