5.5.0 Receiving Recovery Notifications off of Warnings

[Mortus]

We upgraded from 5.4.13.

[lmiltchev]

Prior to upgrade, we would only receive the recovery notification if the service recovered from a critical state using the escalation feature.

I was not able to verify this in Nagios XI 5.4.13. In fact, I received escalated recovery (from WARNING state) notifications as expected. I tried configs, somewhat similar to yours. I used only one hostgroup, and a shorter notification interval, but this shouldn't have an impact on the test.

Example:

Code: Select all

define serviceescalation {
	#	config_name	NOG On Call
		hostgroup_name                		Production Database Server
		contact_groups                		nog-on_call
		first_notification            		1
		last_notification             		0
		notification_interval         		5
		escalation_period             		xi_timeperiod_24x7
		escalation_options            		c,r,
	}

define hostgroup {
	hostgroup_name                		Production Database Server
	alias                         		Production Database Server
	members                       		localhost
	}	

define contactgroup {
	contactgroup_name             		nog-on_call
	alias                         		nog-on_call
	members                       		ludmil
	}

example01.PNG

It is hard to say how your system was configured before the upgrade but as far as I can tell the escalations work as designed in both, XI 5.4.13 and 5.5.x.

I would encourage any XI users that think this is not true to chime it, and give us feedback. Thank you!