unable to set email notification for users

[mumbai.itsupport]

I am unable to set email notification for new user, only admin email id is getting notification . I need to set notification for each department head for specific server and specific services.

I have done settings at Admin-Manage Email Settings , In core config manager i created contact and contact groups and assigned to server.I even
created users Admin-manage users.
Users- Notification management is also set.


I guess it should be a simple setting ,There are instances when we need to provide email notification to some department for some specific service .Please let me know if any logs or information needed more.

[scottwilkerson]

Can you share the configuration for the contact you created?
CCM -> Contacts -> View Config


Also, if these are users, have any of them actually logged into XI for the first time, and agreed to the license?

What are the users Notification preferences? (click username upper right -> Notification Preferences & Notification Methods)
Are they enabled?
Is "Receive alerts via email." checked ?

[mumbai.itsupport]

Can you share the configuration for the contact you created?
CCM -> Contacts -> View Config

Ans :
define contact {
contact_name [email protected]
alias [email protected]
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period mumadmin_notification_times
service_notification_period mumadmin_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s,
email [email protected]
use xi_contact_generic
}

Also, if these are users, have any of them actually logged into XI for the first time, and agreed to the license?
Ans : I am not allowing this users to login they should only get email notification.

What are the users Notification preferences? (click username upper right -> Notification Preferences & Notification Methods)
Are they enabled?
Ans :Yes they are enabled and users Notification preference set to Email.

[scottwilkerson]

Can you share the configuration for the contact you created?
CCM -> Contacts -> View Config

Ans :
define contact {
contact_name [email protected]
alias [email protected]
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period mumadmin_notification_times
service_notification_period mumadmin_notification_times
host_notification_options d,u,r,f,s,
service_notification_options w,u,c,r,f,s,
email [email protected]
use xi_contact_generic
}

Also, if these are users, have any of them actually logged into XI for the first time, and agreed to the license?
Ans : I am not allowing this users to login they should only get email notification.

What are the users Notification preferences? (click username upper right -> Notification Preferences & Notification Methods)
Are they enabled?
Ans :Yes they are enabled and users Notification preference set to Email.

If you are using the xi_contact_generic they must be XI users.

Even if you don't allow them to login, there account must be logged into once to accept the license.

[mumbai.itsupport]

Thanks a lot issue is resolved...

[scottwilkerson]

Thanks a lot issue is resolved...

Great.

Locking