Not possible to delete Scheduled Downtime

[giponino]

Hi, we have a RedHat server on Azure with Nagios XI 5.5.1. Recently we added a scheduled downtime for a long period for one host and all its services, until year 2050. Now I need to remove it but I can't. I can see on host and services the black ball and the comics for the downtime period but:
- If I go under scheduled downtime page, host and its services are not present
- If I click the 'x' near comic inside host to manually delete downtime, it remove the comic but the black ball is still present. After that, if I restart the nagios monitoring engine the comic return in its position.

Is it a bug of XI 5.5.0/5.5.1? How I can remove the scheduled downtime?

Thank you
Matteo

[scottwilkerson]

Can you post the output of the following

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ps -ef|grep nagios.cfg

[giponino]

Hi, this is the output:

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nagios    16603      1  1 Jul25 ?        00:06:05 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios    16615  16603  0 Jul25 ?        00:00:01 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg

[scottwilkerson]

Can you also show the following:

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ls -al /usr/local/nagios/var/rw

Additionally, please upload your /usr/local/nagios/etc/nagios.cfg

[giponino]

Here the output:

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ls -al /usr/local/nagios/var/rw
total 4
drwxrwsr-x. 2 nagios nagios   39 Jul 25 22:50 .
drwxrwxr-x. 6 nagios nagios 4096 Jul 26 17:26 ..
prw-rw----  1 nagios nagios    0 Jul 25 22:50 nagios.cmd
srw-rw----  1 nagios nagios    0 Jul 25 22:50 nagios.qh

[scottwilkerson]

does this file exist?

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ls -al /usr/local/nagios/var/objects.precache

[giponino]

Yes!

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ls -al /usr/local/nagios/var/objects.precache
-rw-r--r--. 1 nagios nagios 2971496 Jul 25 22:50 /usr/local/nagios/var/objects.precache

[scottwilkerson]

I'm not sure if this is related because we have not had any other reports of this behavior, but 5.5.2 came out today and it did have several other issues that were resolved revolving around downtime.

Possibly an upgrade would remove the issue

[giponino]

Hi,
we upgraded to 5.5.2 but we have the same problem. Is it possible to move the ticket under "Customer Support" section?

[scottwilkerson]

Hi,
we upgraded to 5.5.2 but we have the same problem. Is it possible to move the ticket under "Customer Support" section?

Yes please open a ticket at
https://support.nagios.com/tickets/

reference this thread.

Thanks.

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