acknowledge doesn't persist

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demr
Posts: 3
Joined: Fri Sep 11, 2015 9:49 am

acknowledge doesn't persist

Post by demr »

Hi!
After upgrade to 5.5.1 (and again in 5.5.2) acknowledge in service problems does not persist.
I acknowledged a service issue and an hour later I was receiving notifications again, and the acknowledge was not there anymore.
It is like the "sticky" checkbox is not working.

Any suggestion on this?

This installation is on CentOS 6.1.

Regards
Enzo
scottwilkerson
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Location: Nagios Enterprises
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Re: acknowledge doesn't persist

Post by scottwilkerson »

Can you show the output of

Code: Select all

ps -ef|grep nagios.cfg
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demr
Posts: 3
Joined: Fri Sep 11, 2015 9:49 am

Re: acknowledge doesn't persist

Post by demr »

This is the output:

Code: Select all

[root@alfa044 ~]# ps -ef|grep nagios.cfg
nagios    8300     1  0 Jul18 ?        00:29:35 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios    8376  8300  0 Jul18 ?        00:00:40 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
root     13672 13621  0 09:25 pts/0    00:00:00 grep nagios.cfg
nagios   15332     1  0 Jul31 ?        00:02:07 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
nagios   15377 15332  0 Jul31 ?        00:00:02 /usr/local/nagios/bin/nagios -d /usr/local/nagios/etc/nagios.cfg
Regards
Enzo
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: acknowledge doesn't persist

Post by scottwilkerson »

You chave multiple parent processes that can cause this.

Run the following:

Code: Select all

service nagios stop
killall -9 nagios
service nagios start
this should resolve the issue
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demr
Posts: 3
Joined: Fri Sep 11, 2015 9:49 am

Re: acknowledge doesn't persist

Post by demr »

Thank you!
After killing those processes, it seems to be working properly.

Regards
Enzo
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: acknowledge doesn't persist

Post by scottwilkerson »

demr wrote:Thank you!
After killing those processes, it seems to be working properly.

Regards
Enzo
Excellent

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