Nagios Fusion unable to poll data from nagios server

[bosecorp]

hi Team,

Nagios Fusion is unable to poll data from nagios server.

Checked logs having below error.
Attached screenshot for reference.
Graphs are not working properly, we are not able to see the hosts configured on nagios server.

[2018-07-23 21:12:22] [SYSTEM] [ERROR]: poll_server() unable to poll data for s:usvanagiospxi3, u:fusion, poll:nagiosxi_bpi
[2018-07-23 21:12:22] [SYSTEM] [ERROR]: poll_server() CHECK YOUR LIVE_DATA_TIMEOUT SETTINGS. IT MAY NEED INCREASED
[2018-07-23 21:11:29] [SYSTEM] [ERROR]: poll_server() unable to poll data for s:usvanagiospxi1, u:fusion, poll:nagiosxi_bpi
[2018-07-23 21:11:29] [SYSTEM] [ERROR]: poll_server() CHECK YOUR LIVE_DATA_TIMEOUT SETTINGS. IT MAY NEED INCREASED
[2018-07-23 21:27:31] [SYSTEM] [ERROR]: insert_polled_data() caught exception: Unable to UPDATE polled_data ( [:polled_data_id] => 119639, [:monitoring_engine] => 0, [:notifications] => 0, [:active_checks] => 0, [:passive_checks] => 0, [:event_handlers] => 0 )
[2018-07-23 21:27:31] [SYSTEM] [ERROR]: insert_polled_data() db error: ( )


Please advise.

[scottwilkerson]

ypu may need to increase your Live Data timeout setting in
Admin -> System Settings -> Data & Polling Tab

Increase value for Live Data Timeout:

Save

[scottwilkerson]

For the performance graph you need to click the "Update your credentials" link in the dashlet and enter your creds for the XI server.

[bosecorp]

We are now able to see the list of hosts from nagios server.

Tried updating the AD authentication password on the highlighted location (attached screenshot).
Still the performance graphs are throwing authentication error.

Other dashlets are able to pull data from nagios server.

[scottwilkerson]

What version is your Nagios Fusion Server & your Nagios XI server?

[bosecorp]

Nagios Fusion server - 4.1.4
Nagios XI - 5.5.1

[tgriep]

The performance Graph authentication issue is a bug that was just identified and a Bug fix was put in to get it fixed.
There is no ETA on what it will be resolved.

[bosecorp]

any update?

[tgriep]

The bug has been fixed and tested. It will be in the next release of Fusion.
We do not have a specific time frame.

[bosecorp]

Ok, upgraded Fusion

but still not quite there. I am able to display the devices I want without getting that authentication error, but now I seems like changes made to the dashboards are not sticking or dont get saved