RPM upgrade to Nagios 5.5.2 stuck

[sib]

Hi

I try to upgrade my rpm based NagiosXI from 5.4.13 to 5.5.2 which gets stuck in the yum update

Is

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 this ok [y/d/N]: y
Downloading packages:
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
  Updating   : nagiosxi-5.5.2-1.el7.x86_64                                                                                                                                        1/2

I have waited for more than an hour. Is that normal?

[scottwilkerson]

Can you open another ssh session and grab the /tmp/xi-upgrade.log and post it back to this thread

[sib]

looks like it is stuck with a yum lock. Not sure why it is trying to use yum while it is doing an yum update?

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SKIPPING NAGIOS CORE RESTART...
CHECKING FOR INSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/domain_expiration/install.sh'...
RUNNING INSTALL SCRIPT...
Loaded plugins: enabled_repos_upload, package_upload, product-id, search-
              : disabled-repos, subscription-manager
Existing lock /var/run/yum.pid: another copy is running as pid 9929.
Another app is currently holding the yum lock; waiting for it to exit...
  The other application is: yum
    Memory : 111 M RSS (551 MB VSZ)
    Started: Wed Aug  8 06:36:11 2018 - 00:27 ago
    State  : Sleeping, pid: 9929

i tried to use "yum update nagiosxi" or the ./upgrade script. Both hang with the same error.

Looking in /usr/local/nagiosxi/html/includes/configwizards/domain_expiration/install.sh
Because it is not an offline install it tries to install jwhois while upgrading the rpm..

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#!/bin/sh
if [ -f $INSTALL_PATH/offline ]; then
        echo Nothing to do here, offline install.
else
        yum install jwhois -y
fi
exit 0
/usr/local/nagiosxi/html/includes/configwizards/domain_expiration/install.sh (END)

xi-upgrade.log

[sib]

That is really painful. I went through all the install.sh scripts and did a manual yum install on these packages. They were all already installed. Now I get

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CHECKING FOR INSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/windowswmi/install.sh'...
RUNNING INSTALL SCRIPT...
--2018-08-08 07:11:30--  https://assets.nagios.com/downloads/nagiosxi/scripts/wmicinstall.py
Resolving assets.nagios.com (assets.nagios.com)... 72.14.181.71, 2600:3c00::f03c:91ff:fedf:b821
Connecting to assets.nagios.com (assets.nagios.com)|72.14.181.71|:443... ^C

Which does not make any sense if we do an rpm install. We don't have acceess to the internet but we use a Satellite server to access the RPMs. I also tried to use ./upgrade -o but it gets stuck at the same spot

[scottwilkerson]

What you want to do is the following to remove some old files that were left behind from a previous RPM

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rm -f /usr/local/nagiosxi/html/includes/components/nrdsconfigmanager/install.sh
rm -f /usr/local/nagiosxi/html/includes/components/nagvis/install.sh
rm -f /usr/local/nagiosxi/html/includes/components/snmptrapsender/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/windowswmi/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/domain_expiration/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/ftpserver/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/exchange/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/mailserver/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/mongodb_database/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/mongodb_server/install.sh
rm -f /usr/local/nagiosxi/html/includes/configwizards/folder_watch/install.sh

then you can reinstall the nagiosxi RPM

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yum reinstall nagiosxi-5.5.2-1.el7.x86_64.rpm

[sib]

This has worked like a charm. I had to remove snmptt-1.4-0.9.beta2.el7.noarch from the system though.

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Error: nagiosxi-nxti conflicts with snmptt-1.4-0.9.beta2.el7.noarch
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

[scottwilkerson]

This has worked like a charm. I had to remove snmptt-1.4-0.9.beta2.el7.noarch from the system though.

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Error: nagiosxi-nxti conflicts with snmptt-1.4-0.9.beta2.el7.noarch
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

It should re-add a different version of snmptt

May we close the case?

[sib]

yes this can be closed. Thanks for your help

[scottwilkerson]

yes this can be closed. Thanks for your help

closing