Switch/Router Wizard not writing out service or mrtg configs

[bawood]

We are running a fresh install (not upgraded from a previous version) of 5.5.2 on Centos 7.5. I'm attempting to use the switch/router wizard to monitor some switches and everything appears to work correctly in the GUI ( I get the list of ports and I'm able to select which ones to monitor and the apply says it was successful), however only the host and ping service get created, not the availability or Bandwidth services, nor the mrtg config file that would normally go in /etc/mrtg/conf.d. Does anyone know what might be wrong or how to debug the wizard process?
Thanks

[npolovenko]

Hello, @bawood. Are you sure these checks weren't in a pending state and that's why you couldn't see them?
Please send in your Nagios XI System Profile.
To send us your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to a cloud storage of your choice. You can share a link with me in a personal message.
After you upload the profile please post something in this thread to bring it up in the support queue.

[bawood]

Yes, I'm sure it wasn't just that it was in pending state. I doubled checked the filesystem and the services config file only contained the ping check and there was no mrtg config file written out either. I was able to use the cfgmaker command to manually generate the mrtg config, which appears to be working as far as collecting data from the switch. The rrd files are also being created in /var/lib/mrtg, however without the wizard actually creating the correct services config, there doesn't seem to be a good way to view the data in the GUI, or generate alerts.

[cdienger]

Locking this as the thread has moved to https://support.nagios.com/forum/viewtopic.php?t=49824.