Failed to create PDF Verify that your Nagios XI server

[dimsum]

Hi,

I got the error when export to pdf or jpg. everything works after upgrade to 5.5.2

Failed to create PDF
Verify that your Nagios XI server can connect to the URL:
http://localhost/nagiosxi/reports/avail ... 1&export=1

[root@localhost ~]# cat /etc/hosts
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6

Help me, please.

Thank you.

[ssax]

What are you seeing in your /usr/local/nagiosxi/var/wkhtmltox.log?

[ssax]

Additionally, when accessing the site using the web browser are you using the IP or a dns name in the address bar?

[dimsum]

No file.
tailf: stat failed /usr/local/nagiosxi/var/wkhtmltox.log: No such file or directory

I access with IP address it was a match of the program url.

Thanks.

[tgriep]

When you try and export a pdf of jpg, what error are you receiving?
Can you screen capture the error and post it here?

Can you run the following commands so we can verify that the tool that creates the files is installed in the server and that the version is correct.

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/usr/bin/wkhtmltoimage -V
/usr/bin/wkhtmltopdf -V

It should be this version 0.12.1.3 (with patched qt)

[dimsum]

Hi,

[root@localhost scripts]# wkhtmltopdf -V
wkhtmltopdf 0.12.5 (with patched qt)
[root@localhost scripts]# wkhtmltoimage -V
wkhtmltoimage 0.12.5 (with patched qt)

[dimsum]

Additional: /var/log/httpd/error_log

The switch --disable-smart-shrinking, is not support using unpatched qt, and will be ignored.The switch --no-outline, is not support using unpatched qt, and will be ignored.The switch --footer-spacing, is not support using unpatched qt, and will be ignored.The switch --footer-font-size, is not support using unpatched qt, and will be ignored.The switch --footer-right, is not support using unpatched qt, and will be ignored.The switch --footer-left, is not support using unpatched qt, and will be ignored.wkhtmltopdf: cannot connect to X server

[lmiltchev]

I see that you have "http" in the program URL, but are you by chance using SSL on this server? The newer versions of wkhtmltopdf have issues with SSL, so you need to downgrade from 0.12.5 to 0.12.1.3 (and use "https" in the program URL).

Try running:

Code: Select all

cd /tmp/nagiosxi/subcomponents/wkhtmltox
./install

Check the version number after you are done with the install:

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wkhtmltopdf -V

[dimsum]

I run the command.

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cd /tmp/nagiosxi/subcomponents/wkhtmltox
./install

but get the same version

[root@localhost wkhtmltox]# wkhtmltopdf -V
wkhtmltopdf 0.12.5 (with patched qt)

How can I remove the old version?

Thanks.

[lmiltchev]

My bad - sorry. I forgot to tell you that you needed to uninstall the package first.

Run:

Code: Select all

rpm -e wkhtmltox

to uninstall the package.

Then install the correct version by running:

Code: Select all

cd /tmp/nagiosxi/subcomponents/wkhtmltox
./install