check attempt happen frequently

[Vigneshwar.A]

Hello Team,

In our environment we have enabled auto ticketing in Service Now and its working fine, but for one server "Memory Usage" service auto ticket has failed to create the ticket in Service Now. When we check in Nagios end service check attempt has completed (5/5) stating that "Warning" HARD alert but again its checking from the same 5/5 check attempt stating that service is "OK" HARD alert.

So can you explain me the scenario why double time 5/5 attempt happen (Warning/OK) state

PFA for Memory Usage and check setting details.

[scottwilkerson]

What version of XI are you running?

I believe this was an issue that was fixed in 5.5.3

[Vigneshwar.A]

Hi Scott,

Am using Nagios XI 5.4.12 version.

[scottwilkerson]

An upgrade to 5.5.3 should resolve this making the OK HARD state show 1/5

[Vigneshwar.A]

Thanks Scott for your info.

[scottwilkerson]

Thanks Scott for your info.

Let us know if we can be of further assistance