Host/Services Escalation doesn't work

[louisy]

Hi All,

i have created the host and service escalation but it do not receive the notification when the host/service has down. Would any expert can assits or advice on this. Below are the config file that configured. Many thanks



define serviceescalation {
# config_name BTSCBSCS
host_name BTSCBSCS
service_description CPU Usage,Drive C: Disk Usage,Drive D: Disk Usage,Explorer,Logon Errors,Memory Usage,Page File Usage,Ping,Server Work Queues,Uptime
contacts jiunshyong,louis lee,wenyuanzhao
contact_groups Critical Escalation
first_notification 1
last_notification 0
notification_interval 1
escalation_period 24x7
escalation_options c,
}

define serviceescalation {
# config_name L28ESAD02_lv1
host_name L28ESAD02
service_description CPU Usage,Drive C: Disk Usage,Explorer,IIS Web Server,Logon Errors,Memory Usage,Page File Usage,Ping,Server Work Queues
contacts jiunshyong,louis lee,wenyuanzhao
contact_groups Critical Escalation
first_notification 1
last_notification 0
notification_interval 1
escalation_period 24x7
escalation_options c,

define hostescalation {
# config_name L28SAS12_lv1
host_name L28SAS12
contacts jiunshyong,louis lee,wenyuanzhao
contact_groups Critical Escalation
first_notification 1
last_notification 0
notification_interval 1
escalation_period 24x7
escalation_options d,
}


thank
louis

[cdienger]

What version of XI are you using? The recently release 5.5.3 version updates the the core version to 4.4.2 to resolve some notification issues. If you're on a 5.5.x version I would suggest going to 5.5.3.

https://www.nagios.org/projects/nagios-core/history/4x/

[louisy]

Hi cdienger,


we are using nagios XI 5.4.2, will this is the known issue of the version as it affected the escalation doesn't work ?



thank
louis

[cdienger]

The escalation problem I was thinking of was introduced after 5.4.2.

Do any of the escalation contacts get normal(non-escalated) notifications or do those fail as well?

https://assets.nagios.com/downloads/nag ... ios-XI.pdf covers setting up notifications for users. Go through it and make sure that notification are set up properly for these users as well as making sure the test email function works.

[louisy]

Hi,


Yes as checked, that's correct setting as provided previously.

There are no issue with the email notification as the normal notification alert is receiving , but it was not able to receive the escalation service/host notification.




thank
Louis

[cdienger]

I'd like to review the config. Please PM a profile(Admin > System Config > System Profile > Download Profile).

[louisy]

Hi,


i have pm the attachment, Much Appreciated of your advice.



thank
louis

[cdienger]

PM received but attachment didn't make it. Please see response and update this thread once the file is available.

[louisy]

Hi,


sorry, i think not include the attachment previously, i have post a new pm with the attachment. Thanks

[lmiltchev]

@louisy, could you please send a PM with your attachment to someone else on the Nagios Support team - cdienger is off today, and we cannot access his inbox (PMs). Sorry for the inconvenience!