Email COntacts not working

[matson-itops]

I'm not able to send email alerts to contacts.
Please help

I have a contact "John Doe" who is a nagios contact, but NOT
a nagios user. I can email him directly from nagios server,
but when I add that contact to an alert, no email is received.

I have a conctact "myself: who is a nagios contact, AND a nagios user.
I can email myself, and when I add myself to alerts, I get the email.

what am I missing?

[lmiltchev]

Nagios XI users and contacts are similar but not the same, and need to be configured differently. Please, review our documentation on how to configure email and text notifications here:

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

Also, check out our KB article on Nagios XI notification problems here:

https://support.nagios.com/kb/article/n ... ms-36.html

Let us know if this helped. Thank you!

[matson-itops]

Nope, still no joy.

I am referring to a mailing list, aka "contact only"
I was already using notify-host-by-email and notify-service-by-email
I am using xi_generic_contact, should I try to switch to generic_contact?

notifications are 24x7 and "ON"

still no email when alert is triggered.

[lmiltchev]

I was already using notify-host-by-email and notify-service-by-email
I am using xi_generic_contact, should I try to switch to generic_contact?

Most probably you don't need to - the notify-host-by-email and notify-service-by-email commands, that are defined on a "contact level" will override the commands, inherited from the template.

What is the version of Nagios XI that you are currently using? Can you show us the config of a host or a service that you don't receive notifications about (but you should)? Also, show the contact's definition of the monitoring contact, added to this host/service, along with all relevant templates.

Show us a screenshot of the State History report, showing the host/service in question in a hard non-ok state, and a screenshot of the Notifications report for the same time period.

Are you using Sendmail or SMTP (Admin > System Config > Manage Email Settings)? Have you checked the mail logs for issues (/usr/local/nagiosxi/tmp/phpmailer.log and /var/log/maillog or /var/log/mail.log)?