Intermittent could not fetch information from server issue

pbsindian · Post by **pbsindian** » Wed Oct 10, 2018 5:03 pm

Hi Team,
We are receiving intermittent "could not fetch information from server" alerts from all the Windows boxes added to Nagios XI monitoring. How do we deal with this issue?

Thanks,
Bhargava

benjaminsmith · Post by **benjaminsmith** » Thu Oct 11, 2018 11:59 am

Hi @pbsindian,

What agent are you using to monitor the Windows boxes?

Also, what version of Nagios Xi are you using, and if this was previously working, did you recently make any changes to the server or hosts?

Please let me know. Thank you.

pbsindian · Post by **pbsindian** » Thu Oct 11, 2018 12:27 pm

Thanks for your response.
We are using NSClient++ to monitor windows. We are running on Nagios XI 5.4.4.
We are doing POC of Nagios XI in our environment, and seeing this issue intermittently from the time we onboarded them for monitoring.

Let me know if you need further details.

Thanks,
Bhargava

pbsindian · Post by **pbsindian** » Fri Oct 12, 2018 8:12 am

Any updates on this please?

benjaminsmith · Post by **benjaminsmith** » Fri Oct 12, 2018 11:17 am

Hi,

If the problem is intermittent, try is to increase the timeout for the plugin by adding the -t option to the check_nt command like the example below.

Code: Select all

-t 60

Let us know if this resolves the issue.

pbsindian · Post by **pbsindian** » Fri Oct 19, 2018 4:16 pm

That fixed the issue. Thank you.

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Intermittent could not fetch information from server issue

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