Problems with Services Dependencies after using Import Confi

[cannagman]

Hello,

after importing service dependencies, they are not displayed in the graphical interface. The number of services is displayed as "0" after opening and closing the "Manage Service Dependencies" window (see screenshots attachments). The configuration file will still be written correctly.
When i manually apply the service dependencies via the graphical interface, they are displayed correctly.
The problem occurs only after an update of Nagios XI (I do not know the version anymore).

Current NagiosXI version: 5.5.5
Over 1500 hosts, 15000 Services and 1000 Service Dependencies

Sorry for my bad english

Thanks and greetings

[ssax]

Please explain in more detail what you mean by:

When i manually apply the service dependencies via the graphical interface, they are displayed correctly.

Are you saying if you apply configuration they show up or if you manually create them in the CCM they show properly.

Please PM me a copy of your profile, you can download it from Admin > System Profile > Download Profile.

Additionally, please include the import file that you used.

Thank you

[cannagman]

Yes, if i use the GUI then it works. Only the import function does not work.
It does not matter which configuration file i use. Even the already written file (servicedependencies.cfg) does not work when i import it.

I do not have permission to send PM.

Greetings

EDIT: PM sent

[ssax]

Please run this command (and leave it running) and then try the import again and replicate the issue in the web interface, when you're done post the full output from the tail command:

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tail -F /usr/local/nagiosxi/var/cmdsubsys.log /var/log/httpd/error_log /var/log/httpd/ssl_error_log

While you do that I'm going to test the import on my 5.5.5 system as well.

Edit: I labbed it up and I'm unable to replicate the issue, I'm hoping the output of the tail command will give some more insight.

[cannagman]

No errors to see when i start the import.

Only this message when I click on the service dependencies link.

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==> /var/log/httpd/ssl_error_log <==
[Tue Oct 30 16:56:48.128552 2018] [:error] [pid 7211] [client xx.xx.xx.xx:62709] PHP Notice:  Undefined variable: ccm_restricted in /usr/local/nagiosxi/html/includes/components/ccm/page_templates/ccm_table.php on line 632, referer: https://xxx/nagiosxi/includes/components/ccm/xi-index.php
[Tue Oct 30 16:56:48.128770 2018] [:error] [pid 7211] [client xx.xx.xxx.xx:62709] PHP Notice:  Undefined variable: ccm_restricted in /usr/local/nagiosxi/html/includes/components/ccm/page_templates/ccm_table.php on line 642, referer: https://xxx/nagiosxi/includes/components/ccm/xi-index.php

Greeting

[ssax]

Are you viewing it as an Admin user or a regular user with limited CCM access? Try it as an admin user to see if that works for you.

Please attach your /etc/php.ini as well.

[cannagman]

The Auth Level is "Admin". I have sent you the php.ini...

Greeting

[ssax]

Try changing this in your /etc/php.ini:

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; max_input_vars = 1000

To this:

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max_input_vars = 10000

Then restart apache and see if that alleviates the issue:

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service httpd restart

[ssax]

Additionally, what browser are you using? Do they show if you use a different browser?

[cannagman]

Unfortunately no improvement. Already tested with IE, Firefox and Chrome.

Greeting