Different numbers for Unacknowledged Services on Dashes

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bomahony
Posts: 133
Joined: Wed Jul 04, 2018 10:46 am

Different numbers for Unacknowledged Services on Dashes

Post by bomahony »

We scheduled downtime, including services.
Home Dash has 69 Unhandled Service Problems as per below.
Operations Center has 8 Unhandled.

The attached images were taken within 12seconds of each other.

Is this normal behavious?
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npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Different numbers for Unacknowledged Services on Dashes

Post by npolovenko »

Hello, @bomahony. First, please clear the browser's cache or try accessing these pages from a different browser.
Next, go to the admin menu, click on Manage Components in the left column and search for the Operations Center component. And let me know what version of it you have installed. The version number should be on the right.
Run the repair mysql script: mysqlcheck -r -f -uroot -pnagiosxi --all-databases
Run through the following commands to restart NDO2DB:
service nagios stop
service ndo2db stop
mv /usr/local/nagios/var/ndo2db.lock /usr/local/nagios/var/ndo2db.lock.bak
mv /usr/local/nagios/var/ndo.sock /usr/local/nagios/var/ndo.sock.bak
service ndo2db start
service nagios start
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
bomahony
Posts: 133
Joined: Wed Jul 04, 2018 10:46 am

Re: Different numbers for Unacknowledged Services on Dashes

Post by bomahony »

The host is no longer in Maintenance, so I cannot do this until the next one. Ill try to schedule something for this week.
npolovenko
Support Tech
Posts: 3457
Joined: Mon May 15, 2017 5:00 pm

Re: Different numbers for Unacknowledged Services on Dashes

Post by npolovenko »

@bomahony, Sounds good!
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
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