Performance Graph printout to PDF failing on file permission

[Asckey]

I got the below error,

Code: Select all

[Tue Nov 13 10:39:24.618916 2018] [:error] [pid 117486] [client *IP Address*:17632] PHP Warning:  file_put_contents(/tmp/934d8d690107176a079ef8b3e392024f.csv): failed to open stream: No such file or directory in /usr/local/nagiosxi/html/includes/components/xicore/export-rrd.php on line 50, referer: https://*nagiosURL*/nagiosxi/includes/components/xicore/status.php?show=hostdetail&host=*hostname*

[tgriep]

Can you run the following and post the output back to the post?

Code: Select all

ls -la /usr/local/nagiosxi/html/includes/components/highcharts/exporting-server
ls -la /usr/local/nagiosxi/html/includes/components/highcharts/exporting-server/temp
ls -al /usr/local/nagiosxi/html/includes/js/jquery
ls -al /tmp

Thanks

[Asckey]

Hello All,

Output below,

Code: Select all

# ls -la /usr/local/nagiosxi/html/includes/components/highcharts/exporting-server
total 37488
drwxr-x---. 3 nagios nagios     4096 Sep 20 20:37 .
drwxr-x---. 3 nagios nagios     4096 Sep 20 20:32 ..
-rw-r-----. 1 nagios nagios       17 Oct 12 11:36 .gitignore
-rw-r-----. 1 nagios nagios    16807 Oct 12 11:36 highcharts-convert.js
-rwxr-x---. 1 nagios nagios     3545 Oct 12 11:36 index.php
-rwxr-x---. 1 nagios nagios 38346752 Sep 20 20:37 phantomjs
drwxrwx---. 2 nagios nagios     4096 Oct 31 13:45 temp
[root@ADS-Nagios03 ~]# ls -la /usr/local/nagiosxi/html/includes/components/highcharts/exporting-server/temp
total 8
drwxrwx---. 2 nagios nagios 4096 Oct 31 13:45 .
drwxr-x---. 3 nagios nagios 4096 Sep 20 20:37 ..


#ls -al /usr/local/nagiosxi/html/includes/js/jquery
total 700
drwxr-x---. 4 nagios nagios   4096 Sep 20 20:32 .
drwxr-x---. 6 nagios nagios   4096 Sep 20 20:32 ..
drwxr-x---. 5 nagios nagios   4096 Sep 20 20:32 colorpicker
drwxr-x---. 3 nagios nagios   4096 Sep 20 20:32 css
-rwxr-x---. 1 nagios nagios  97162 Oct 12 11:36 jquery-1.12.4.min.js
-rwxr-x---. 1 nagios nagios  86927 Oct 12 11:36 jquery-3.3.1.min.js
-rw-r-----. 1 nagios nagios  13341 Oct 12 11:36 jquery.autocomplete.js
-rw-r-----. 1 nagios nagios   1701 Oct 12 11:36 jquery.bgiframe.pack.js
-rw-r-----. 1 nagios nagios   4110 Oct 12 11:36 jquery.checkboxes.js
-rw-r-----. 1 nagios nagios  20216 Oct 12 11:36 jquery.colorBlend.js
-rw-r-----. 1 nagios nagios    759 Oct 12 11:36 jquery.inview.min.js
-rw-r-----. 1 nagios nagios  14360 Oct 12 11:36 jquery.jscrollpane.min.js
-rw-r-----. 1 nagios nagios   5191 Oct 12 11:36 jquery.maphilight.min.js
-rw-r-----. 1 nagios nagios   1292 Oct 12 11:36 jquery.metadata.min.js
-rwxr-x---. 1 nagios nagios   9909 Oct 12 11:36 jquery-migrate-1.4.1.min.js
-rwxr-x---. 1 nagios nagios   6974 Oct 12 11:36 jquery-migrate-3.0.0.min.js
-rw-r-----. 1 nagios nagios   2235 Oct 12 11:36 jquery.mousewheel.js
-rw-r-----. 1 nagios nagios  24279 Oct 12 11:36 jquery.searchabledropdown.custom.js
-rw-r-----. 1 nagios nagios  11780 Oct 12 11:36 jquery.sumoselect.min.js
-rw-r-----. 1 nagios nagios  23366 Oct 12 11:36 jquery.tablesorter.js
-rw-r-----. 1 nagios nagios   3894 Oct 12 11:36 jquery.tablesorter.pager.js
-rw-r-----. 1 nagios nagios   3367 Oct 12 11:36 jquery.timers-1.1.3.js
-rwxr-x---. 1 nagios nagios 253668 Oct 12 11:36 jquery-ui-1.12.1.custom.min.js
-rw-r-----. 1 nagios nagios  78771 Oct 12 11:36 jquery-ui-timepicker-addon.js


#ls -al /tmp
total 116
drwxrwxrwt.  2 root   root   4096 Nov 13 15:42 .
dr-xr-xr-x. 23 root   root   4096 Oct 11 16:16 ..
-rw-r--r--   1 nagios nagios   91 Nov 13 15:41 cwpss_checkcpu__19216811218___.state
-rw-r--r--   1 nagios nagios   91 Nov 13 15:39 cwpss_checkcpu__19216811225___.state
-rw-r--r--   1 nagios nagios   91 Nov 13 15:41 cwpss_checkcpu__1921681123___.state
-rw-r--r--   1 nagios nagios   91 Nov 13 15:42 cwpss_checkcpu__1921681127___.state
-rw-r--r--   1 nagios nagios   91 Nov 13 15:38 cwpss_checkcpu__1921681158___.state
-rw-r--r--   1 nagios nagios   91 Nov 13 15:41 cwpss_checkcpu__19216811759___.state
-rw-r--r--   1 nagios nagios   68 Nov 13 15:38 mssql--1029745583336378626.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:42 mssql--1391598164663354189.tmp
-rw-r--r--   1 nagios nagios   63 Nov 13 15:38 mssql-1790031855181225516.tmp
-rw-r--r--   1 nagios nagios   66 Nov 13 15:39 mssql-2423527187062492177.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:41 mssql-3368045329133127882.tmp
-rw-r--r--   1 nagios nagios   64 Nov 13 15:40 mssql-3708214043330693947.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:38 mssql-3709576221890334914.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:41 mssql--4166022565912367600.tmp
-rw-r--r--   1 nagios nagios   66 Nov 13 15:40 mssql-4343852697769109507.tmp
-rw-r--r--   1 nagios nagios   68 Nov 13 15:39 mssql-4347633830959897305.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:42 mssql-4418537567958703669.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:38 mssql--4529012018768836649.tmp
-rw-r--r--   1 nagios nagios   66 Nov 13 15:41 mssql-4795167261326512247.tmp
-rw-r--r--   1 nagios nagios   65 Nov 13 15:39 mssql-5006470296297220244.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:38 mssql-5320921867910134593.tmp
-rw-r--r--   1 nagios nagios   64 Nov 13 15:41 mssql--5403781742586827518.tmp
-rw-r--r--   1 nagios nagios   68 Nov 13 15:38 mssql--5525531885528155294.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:40 mssql--7294644535366050669.tmp
-rw-r--r--   1 nagios nagios   67 Nov 13 15:42 mssql--7413066728751555501.tmp
-rw-r--r--   1 nagios nagios   70 Nov 13 15:42 mssql-8107286971929983788.tmp
-rw-r--r--   1 nagios nagios   69 Nov 13 15:38 mssql--9153299123142587728.tmp

[scottwilkerson]

can we also verify that apache is part of the nagios group

Code: Select all

grep nag /etc/group

[Asckey]

Hello All,

Code: Select all

# grep nag /etc/group
nagios:x:1000:nagios,apache,snmptt
nagcmd:x:1001:nagios,apache,snmptt

[scottwilkerson]

We are working to debug this issue, what OS is your Nagios XI server running?

The title of the post shows PDF errors but your error_log showed an error with a CSV download, are you seeing issues with both?

Also, it this a 32bit or 64 bit machine?

[Asckey]

Hello Scott,

Sorry I forgot to rename the title, I managed to get PDFs working, however I am seeing the issue for CSV, XML & JSON types.

OS type is CentOS 7 and was deployed from the Nagios template.

[scottwilkerson]

What version of XI are you running? And can you confirm that you can visually see the graph before trying the export?

[scottwilkerson]

Can I have you unzip the attached file and place the php file in the following location and see if this resolves the issue

Code: Select all

/usr/local/nagiosxi/html/includes/components/xicore/export-rrd.php

[Asckey]

Hello Scott,

Yes I can visually see the graph. I have overwritten the old file with the new and it has made no difference. I still get the same permissions error.