Multiple Mobile Text messages being sent

[brucej543]

Nagios XI New Installation:
I have multiple contacts setup for alerts, but I have just one user who is getting each text alerts twice. Check users settings against other accounts and see no difference. Test text messages will send just one message. Where/how do i correct sending duplicate messages

[bolson]

Hello BruceJ543,

Please reply and attach your system profile like this:

Admin >> System Profile under System Config >> Download profile.

This will help me diagnose your issue.

Thank you for visiting the Nagios Support Forum.

[bolson]

I'm sorry brucej543, I meant to tell you to PM me your system profile.

Thank you!

[bolson]

I'm sorry brucej543, I meant to tell you to PM me your system profile.

Thank you!

[brucej543]

Config sent via PM

[bolson]

Hello Bruce,

I was unable to find anything in your system profile. The only two scenarios where I have seen this have been where two users have the same phone number or when a user configured for sms alerts is set to receive host and service notifications via sms. Could either of these be the case?