No Ticket generation through Nagios

[hoegh]

Hi All,

We are getting frequent connection lost between Nagios XI and Service Now.
Automatic ticket is created in service now if any alert is there on nagios .

But in past days we are receiving no tickets in Service Now

Kindly suggest any solution for the above.

Thanks,
Hoegh

[hoegh]

Hi Team,

We are getting this error message from the log file: /usr/local/nagiosxi/tmp/phpmailer.log

2018-12-17 16:40:20 SERVER -> CLIENT: 220 Hoegh SMTP service ready at Mon, 17 Dec 2018 17:40:22 +0100 2018-12-17 16:40:20 CLIENT -> SERVER: EHLO oslms018 2018-12-17 16:40:20 SERVER -> CLIENT: 250-osldo015.lhc4net.lhc.com Hello oslms018 ([10.202.21.19]), pleased to meet you 250-TLS 250-HELP 250-VRFY 250-STARTTLS 250-DSN 250-SIZE 52428800 250-8BITMIME 250 PIPELINING 2018-12-17 16:40:20 CLIENT -> SERVER: STARTTLS 2018-12-17 16:40:20 SERVER -> CLIENT: 220 Ready to start TLS 2018-12-17 16:40:20 SMTP Error: Could not connect to SMTP host. 2018-12-17 16:40:20 CLIENT -> SERVER: QUIT 2018-12-17 16:40:20 SERVER -> CLIENT: 2018-12-17 16:40:20 SMTP ERROR: QUIT command failed: 2018-12-17 16:40:20 SMTP connect() failed.


Regards,
Hoegh

[npolovenko]

Duplicate from --> https://support.nagios.com/forum/viewto ... =6&t=51655