Nagios Session Still open

[rpatricio]

Hi all

My Nagios session continue show open as I am was editing a service, that I already clicked on save or cancel for example. Even If I logout, he still show as I am editing a service. Follow error picture

[benjaminsmith]

HI @rpatricio

It looks like you have multiple instances of nagios running.

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ps -ef | grep bin/nagios

Try to stop all the processes and restart:

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service nagios stop
service ndo2db stop
killall -9 nagios
killall -9 ndo2db
service ndo2db start
service nagios start

Let me know if that takes care of the problem.

[rpatricio]

No, even doing this, session show still open.

[benjaminsmith]

Hi @rpatricio,

Let's try to stop and restart the entire Nagios stack:

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service nagios stop
service ndo2db stop
service mysqld stop
service crond stop
service httpd stop
killall -9 nagios
killall -9 ndo2db
service mysqld start
service ndo2db start
service nagios start
service httpd start
service crond start

Check the status by running the commands below or go to Admin and review the System Components Status dashelt. Is everything showing green?

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service ndo2db status
service nagios status

If you're still having the same issue, please PM me your system profile:

Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to a cloud storage of your choice. You can share a link with me in a personal message.
After you upload the profile please post something in this thread to bring it up in the support queue.

[rpatricio]

Hi Benjamin,

after doing this, the apply is given, but the problem is that every time someone click on apply button, shows that someone is editing a service. But all the pages are closed.

Follow the profile of the system attached.

[benjaminsmith]

Hi @rpatricio

It looks like the system profile is corrupt and I'm not able to open it. However, before sending a new one, this issue maybe the result of the "Enable page locking for multiple users editing same page" settings in the CCM. Please try to disable this and re-try.

Go to Configure > CCM Admin > Settings, and uncheck User-Based Editing Page Locking:

[rpatricio]

It worked, thank you.

Admin please close the post.

[scottwilkerson]

It worked, thank you.

Admin please close the post.

Great! Locking thread