No Ticket generation through Nagios

[hoegh]

[root@OSLMSnagios ~]# service snmptrapd status
snmptrapd (pid 15543) is running...

[hoegh]

Hi,

We have zipped the nagios.pcnp file as well.

Regards,
Hoegh

[npolovenko]

@hoegh, Thank you. Please set the mail security setting to TLS and try sending a test email. If it doesn't work change the security back to None.

Keep the following command running while you're sending a test email:

tail -F /var/log/maillog /usr/local/nagiosxi/tmp/phpmailer.log /usr/local/nagiosxi/var/eventman.log

Also, send another test email with security settings set to none while that command is running and post any output.

Please edit the following file:

/usr/local/nagiosxi/html/includes/phpmailer/class.phpmailer.php

And change this line:

public $SMTPAutoTLS = true;

To:

public $SMTPAutoTLS = false;

And try sending a test email one more time.

[hoegh]

Hi npolovenko,

We have made changes in the /usr/local/nagiosxi/html/includes/phpmailer/class.phpmailer.php file.
And the issue is resolved now and tickets are generating in Service Now.
Thank you for your help.
We will monitor for some more time and if all goes well , we will ask you to close the thread.

Thank You!


Regards,
Hoegh

[lmiltchev]

We will monitor for some more time and if all goes well , we will ask you to close the thread.

Sounds good! We will keep the topic open for a while.

[hoegh]

Hi,

We are facing no issues now, everything seems good.
Thanks for the help.This thread can be closed now

Regards
Hoegh