Downloaded images cut off

[rbuckle]

When i download images from the graphs they cut off, is this a known issue?

[tgriep]

It could be that the default PHP settings on the server need to be increased to allow the graph to be fully displayed. The following article has instructions in how to do that.
https://support.nagios.com/kb/article/n ... e-611.html
Let us know if this works or not.

[rbuckle]

The images display fine on the screen, this cutoff is only when you try to download them to any format that is not an svg (svg seems to work fine)

[tgriep]

Try doing the changes to the php.ini file as the scripts that create the downloaded images, still use PHP to generate them.

If the changes still do not work, run the following as root

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tail -f /var/log/*error_log

Then download an image and post any errors that you see in the window running the tail command.

[rbuckle]

I see a lot of this

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[Fri Jan 11 13:34:56.466115 2019] [:error] [pid 23489] [client 205.173.79.218:50656] PHP Warning:  Unterminated comment starting line 1 in /usr/local/nagiosxi/html/includes/components/actions/actions.inc.php(883) : eval()'d code on line 1, referer: http://nagios2.intermax.network/nagiosxi/includes/components/xicore/status.php?show=hostdetail&host=ns2.intermaxnetworks.com

ns2.intermaxnetworks.com was the device i was looking at

[tgriep]

Those messages are really "PHP Warning:". Even though the word error in is in the entry, it is still a Warning.
Can you run the following commands and post the version of the 2 applications that generate the images and PDF files?

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/usr/local/bin/wkhtmltopdf -V
/usr/local/bin/wkhtmltoimage -V

What version of Nagios XI is the server running?

[rbuckle]

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/usr/local/bin/wkhtmltopdf -V
wkhtmltopdf 0.12.1.3 (with patched qt)
/usr/local/bin/wkhtmltoimage -V
wkhtmltoimage 0.12.1.3 (with patched qt)

Installed Version: 5.5.8

[tgriep]

Thanks for letting me know the versions of the tools.

I was able to recreate the issue you are having and confirmed it is a Bug and I filed a Bug fix to get it fixed.
The ID for the Bug Fix is 13979.

Downloading PDF and SVG files seem to be OK.

[rbuckle]

Correct, SVGs and PDFs seem unaffected

[npolovenko]

@rbuckle, I will be closing this thread, but feel free to PM me or Tom in a couple weeks about the status of this bug fix.
You can also keep an eye on the XI changelog for the latest updates and improvements:
https://www.nagios.com/downloads/nagios-xi/change-log/