Remove "Problem has been acknowledged" text?

[ottow]

Hi,

Is there any way to remove the pre-filled in text "Problem has been acknowledged" from the Acknowledge dialog, and have it mandatory to enter something?
Sometimes techs are too lazy to add any useful info in the Ack, and simply submits it with the pre-filled in text which in most cases does not add any useful information.

Thanks,

Otto

[benjaminsmith]

Hi @ottow,

Thanks for the input. While that field is required, there is a default value inserted into the field to make it easier to acknowledge the issue. It's certainly possible to edit the form to remove the default value, but this would be overwritten each time you upgrade.

I can submit a feature request for a change on your behalf if you'd like. Please let me know.

[ottow]

I see, thank you for your quick reply.
If you could submit a feature request for this that would be most appreciated.

Best regards,

Otto

[benjaminsmith]

Hi @Ottow,

If you could submit a feature request for this that would be most appreciated.

Will do. Please keep in mind that the decision to implement this feature is at the discretion of the development team.

Did you have any other questions or is it ok to close this thread? Please let me know.

[ottow]

No further questions. You may close this case.

[benjaminsmith]

No further questions. You may close this case.

Sounds good. Closing.

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