support ticket and privacy

[osk.dthompson]

I wasn't sure where to post this so figured I'd try here. I'm curious why information I put in a support ticket through the 'Customer support' forum is visible through a google search. In previous posts I've been asked to include log information which may include host names and I've done so assuming that information remains between me and the support team. Is there someone I need to talk to about this?
Thank you,

[benjaminsmith]

Hello @osk.dthompson,

The general support forums are visible from a google search, while the customer support forum is not ( will require you to login), but your communication can be viewed by other customer support forum members.

When using the customer support forum, if you need to share sensitive data, please send this in a Private Message with the technical support rep.

Support ticket are only visible between the customer and the technical support staff at Nagios.

Please share a link to the thread you've found on Google in a private message and I will look into it for you.