5.5.11 install "Connection timed out"

[Bitflogger]

Hello, I'm running 5.5.10 on a 64-bit VM, CentOS 7, a test server.

I upgraded to 5.5.11. I see this at the end of the upgrade:

Things look okay - No serious problems were detected during the pre-flight check
> Return Code: 0
--------------------------------------
Connection timed out after 15001 milliseconds

Nagios XI Upgrade Complete!



The upgrade seemed to work. The only strange thing I saw was that XI showed the latest version as being 5.5.10, while showing that 5.5.11 was installed. I clicked "Check For Updates Now" and the latest version changed to 5.5.11.

Is the message " Connection timed out after 15001 milliseconds" anything to worry about?

Earl

[npolovenko]

@Bitflogger, I don't think there's anything to worry about. In the vast majority of cases if the XI version changed to 5.5.11 that means the upgrade went through successfully. I'm not 100% sure where the timeout message came from but let's manually run the apply config script and see if we get anything similar:

su - nagios
cd /usr/local/nagiosxi/scripts/
./reconfigure_nagios.sh

Let me know if you get a timeout message.
Also, how many hosts and services are you monitoring? Is there a proxy or a firewall on your network?

[Bitflogger]

Hello,

The reconfigure script ran without any time out.

We are monitoring the local host and services, plus a large number of hosts and services that are set to active-checks off. Staff can test anything by turning active checks on at the individual object level.

There are host and network firewalls. However, we are using the IP from a previous Nagios v3 host that was about 6 years old, so most firewall permissions already existed when we installed Nagios XI.

If you do not need anything more, please lock the case.

Earl

[npolovenko]

@Bitflogger, If you'd like I can go over some major logs on your server to see if I can find anything related to this timeout message.
To send us your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and send it to me in a private message.

[Bitflogger]

Hello,

I did the install on our backup server. Not timeout warning was displayed.

Earl

[npolovenko]

@Bitflogger, Thank you. I looked at the logs in your system profile and found out that your perfdata configs are pointing to a ramdisk, but you no longer have the ramdisk. I'm guessing your perfdata is not working right now?

ls: cannot access /var/nagiosramdisk/spool/xidpe/: No such file or directory
tail: cannot open '/usr/local/nagiosxi/tmp/phpmailer.log' for reading: No such file or directory

You can either install a ramdisk again
https://assets.nagios.com/downloads/nag ... giosXI.pdf

Or you can change the perfdata commands to not use the ramdisk:

define command {
command_name process-service-perfdata-file-bulk
command_line /bin/mv /usr/local/nagios/var/service-perfdata /usr/local/nagios/var/spool/xidpe/$TIMET$.perfdata.service
}
define command {
command_name process-host-perfdata-file-bulk
command_line /bin/mv /usr/local/nagios/var/host-perfdata /usr/local/nagios/var/spool/xidpe/$TIMET$.perfdata.host
}

[Bitflogger]

Hello,

I will create the ram disk, thanks!

Please lock the case.

Earl