Nagios XI install error - The script that failed was: './3-d

[RedandBlack63]

Trying to get an trial version of Nagios XI working so we can evaluate it. Running Redhat 7.6 on VMware. Doing a fresh install on a fresh server. The install ran fine, but the very last message was:

The script that failed was: './3-dbservers'

In my install.log, the last three lines were:

Redirecting to /bin/systemctl restart mariadb.service
MySQL initialized OK
Failed to execute operation: No such file or directory


I go to http://my_server_name/nagiosxi and get a message that I can't reach that site.

How do I troubleshoot this? I attached my install.log.

[lmiltchev]

This is really weird... The last line in the init-mysql script, which is called from 3-dbservers is:

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touch installed.mysql

right after:

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echo "MySQL initialized OK"

The last too lines of the install.log are:

MySQL initialized OK
Failed to execute operation: No such file or directory

I can't imagine the "touch installed.mysql" command failed... Can you try running this command manually, then rerunning the "./fullinstall" script?

Are you using a proxy? Can you run "yum update" successfully? Can you show us the repos that you have on this system?

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yum repolist -v

[RedandBlack63]

Thank you for your help. I can see the installed.mysql got created at the same time as the other files:

ls -l /root/nagiosxi/installed*
-rw-r--r--. 1 root root 0 Mar 25 14:01 /root/nagiosxi/installed.mysql
-rw-r--r--. 1 root root 0 Mar 25 14:01 /root/nagiosxi/installed.prereqs
-rw-r--r--. 1 root root 0 Mar 25 13:57 /root/nagiosxi/installed.repos
-rw-r--r--. 1 root root 0 Mar 25 14:01 /root/nagiosxi/installed.usersgroups



Tried running fullinstall again. It immediately failed. I've attached the install.log for today only. As well as yum repolist and yum update output. Yes, we use a proxy.

Thank you for your help!

[scottwilkerson]

Can you post the output of the following?

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ls -al /etc/services

[RedandBlack63]

[root@btsrheltest1 nagiosxi]# ls -al /etc/services
-rw-r--r--. 1 root root 670293 Jun 7 2013 /etc/services

[scottwilkerson]

Lets see if you can run the following

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cd /tmp/nagiosxi
cat nagiosxi/services >> /etc/services
touch installed.services

If that works without error, lets try running the ./fullinstall again

[RedandBlack63]

There is no /tmp/nagiosxi. However, I did do:

cat /root/nagiosxi/nagiosxi/services >> /etc/services

and then touched installed.services at /root/nagiosxi/nagiosxi.



Here's the install.log from running fullinstall just now:


DATE: Tue Mar 26 10:27:59 PDT 2019

DISTRO INFO:
RedHatEnterpriseServer
7.6
x86_64

THIS IS A NEW INSTALL!

INSTALLING:
full=5.5.11
major=5
minor=5.11
releasedate=2019-02-28
release=5511

Repos already configured - exiting.
Prereqs already installed - skipping...
Note: If you want to update the RPMs installed on this system, run your package manager's update command
Users/groups already configured - skipping.
MySQL already initialized - skipping.
Failed to execute operation: No such file or directory

[scottwilkerson]

let's touch the file in the correct location

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touch /root/nagiosxi/installed.services

And then try ./fullinstall again

[RedandBlack63]

Okay, did a touch /root/nagiosxi/installed.services
Install failed. I pasted the portion of the install.log below:



DATE: Tue Mar 26 10:51:36 PDT 2019

DISTRO INFO:
RedHatEnterpriseServer
7.6
x86_64

THIS IS A NEW INSTALL!

INSTALLING:
full=5.5.11
major=5
minor=5.11
releasedate=2019-02-28
release=5511

Repos already configured - exiting.
Prereqs already installed - skipping...
Note: If you want to update the RPMs installed on this system, run your package manager's update command
Users/groups already configured - skipping.
MySQL already initialized - skipping.
Failed to execute operation: No such file or directory
[root@btsrheltest1 nagiosxi]#


Thank you for your help.

[scottwilkerson]

One more thing, lets

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touch /root/nagiosxi/installed.dbservers

And then try ./fullinstall again