Problems with Availability Reports

[jorgeaaq]

Hi:

We have Nagios XI enterprise licensed

I have a problem with nagios Availability Reports and after some digging I found something strange when I go to advanced configuration and go directly to nagios core reports

for example in April 1 , at 2.30am the host present a Critial hard failure check and the table reports after that 21hours and 21 minuts of failure ( the rest of the day) and suddenly in April 2 change to ok

suc141.JPG

however in nagios log I see that after a couple of minutes the service recovers and for the rest of the day only a few soft failures appear in logs

Servicio141.JPG

I suppose that this is why mi availability Reports are wrong

I am understanding this right?

There is an error in nagios?

why several hosts after a failure do not recover until the change of day?

can you help me

Jorge Arenas
CSA

[ssax]

What version of XI are you using? You can grab it from the bottom left hand side of the web interface.

What version of Core are you running?

Code: Select all

/usr/local/nagios/bin/nagios -V

Please run that availability report again but please show us the options you selected in the previous page (this is very important) and in the final page, click the [ View full log entries ] link so that we can see them all and resend the screenshot.

Thank you!

[jorgeaaq]

Version of Nagios XI 5.5.9

Nagios Core 4.4.3

this is the information to create the availability report , we select Report period: this month and backtraced archives: 11

1.JPG

service Log entries without full log entries:

2.JPG

service log entries with full log entries selected (I am selecting april part):

8.JPG

[scottwilkerson]

Can you show what you are selecting in step 3 of running the report?

We need to see if you are including soft states

[jorgeaaq]

Sorry for missing that

when I select No in soft states

Paso 3 no soft states.png

I get a report with 21h 30m of Service Critical (HARD) state down

21 hrs and next day.png

but with Yes in soft states

detalle con soft states dia 1 de abril.png

my question here is

1.- why 21 hours down? ( los in the first email show down the service for few minutes and then everything ok... so why 21 hours in the table

2.- why the service change state as soon as change the day? this is the other strange behavior, why a service keep the state down and why at the end of the day return to ok

3.- when I include soft states the table reflects better detail of what really happens

so, I do not know if this behavior is expected, and if it is, can you explain why? or this is a bug in the report

thanks in advance
Jorge Arenas

[scottwilkerson]

You didn't go back to HARD OK until 21 hours later.

However, there may be an explanation.

What version of Nagios Core is this?

There was a bug in early 4.4.x versions that could cause this to not go HARD when it is supposed to.

[jorgeaaq]

Hi Scott:

my version is

Nagios Core 4.4.3

this version is affected?

what version of nagios XI, I need to upgrade to get a newer Nagios Core module?

or I need to upgrade manually ?

thanks in advance

Jorge Arenas Quezada

[scottwilkerson]

This is the latest version.

How often is this host/service checking?

Can you share the configuration for this host/service ?