Notifications not going out.

[mkeey]

Sent a PM

[mkeey]

Test emails to a specific user again and it is still not working. Sent a PM with testing screen prints and descriptions - MKeey

[tgriep]

Could you post your Nagios XI System Profile so we can review it?
To get your system profile. Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and upload it to the forum post.

Can you run the following as root and post the /tmp/info.txt file to the forum post?

Code: Select all

echo 'select * from xi_users;' | mysql -u root -pnagiosxi nagiosxi -t >/tmp/info.txt
echo 'select * from xi_usermeta;' | mysql -u root -pnagiosxi nagiosxi -t >>/tmp/info.txt
echo 'select * from xi_options;' |mysql -t -u root -pnagiosxi nagiosxi |grep mail >>/tmp/info.txt
echo 'select * from xi_options;' |mysql -t -u root -pnagiosxi nagiosxi |grep smtp >>/tmp/info.txt
tail -100 /var/log/maillog >>/tmp/info.txt
tail -100 /usr/local/nagiosxi/tmp/phpmailer.log >>/tmp/info.txt

[mkeey]

Lot's of proprietary information in both of those requests. Sent via two separate private messages - MKeey

[tgriep]

I sent a PM to you.

[mkeey]

Sent a PM with the CAP file - MKeey

[tgriep]

I just answered in the PM.

What I see in the tcpdump file is that the Nagios XI server is sending the email to the SMTP host and that the SMTP host is accepting it.
At this point, someone needs to login to the SMTP host and troubleshoot that system.

[mkeey]

Finally got this to work. After 3 days of back & forth with our email admins they found that the owner wasn't defined to the email system as a valid user. All of this and it was a setup issue on their end. But, it was a great learning experience! Thanks for all your help, please close case as resolved - MKeey

[benjaminsmith]

Hi @mkeey,

But, it was a great learning experience! Thanks for all your help, please close case as resolved - MKeey

Thanks for the update, a glad to hear it's working again. We'll close this out.