XI cannot send a notification email when service critical.

[dimsum]

Please delete the lock file:

Code: Select all

rm -f /usr/local/nagiosxi/var/event_handler.lock

This should fix the issue. The issue occurs when the event_handler cron does not properly stop. This could happen during restart. I've attached a new cron file that should fix the problem. It will also be fixed in XI 5.6.1.

To implement the fix, copy and overwrite the event_handler.php file in the /usr/local/nagiosxi/cron folder.

I was following the step but no luck. Try to force immediately check no email alert send out. try restart server not help.

Here output of event_handler.lock

Array
(
[eventqueue_id] => 97
[event_time] => 2019-04-27 01:01:47
[event_source] => 2
[event_type] => 1
[event_meta] => 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
)
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED

[tbs-infrastructure]

Thanks for your help jomann

[scottwilkerson]

Thanks for your help jomann

After removing the lock file are you seeing any messages go through the /usr/local/nagiosxi/var/event_handler.log ?

[dimsum]

my log of /usr/local/nagiosxi/var/event_handler.log

Array
(
[eventqueue_id] => 2612
[event_time] => 2019-04-29 12:25:52
[event_source] => 2
[event_type] => 1
[event_meta] => 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
)
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED

[scottwilkerson]

Are notifications going through now?

[jacek]

FYI - my issue was resolved by removing the lock file.
Thanks!

[scottwilkerson]

@dimsum, can you see any7 messages going through when you tail the following file

Code: Select all

tail -f /usr/local/nagiosxi/var/eventman.log

and then attempt to send a notification?

Also, if the output of /usr/local/nagiosxi/var/event_handler.log changing?

Finally, are the notifications showing up in the Notifications report?

[dimsum]

Here the output logs.

[root@nagiosxi ~]# tail -f /usr/local/nagiosxi/var/eventman.log
PROCESSED 0 EVENTS
...................
PROCESSED 0 EVENTS
.....................
PROCESSED 0 EVENTS
....................
PROCESSED 0 EVENTS
....................
PROCESSED 0 EVENTS
....................
PROCESSED 0 EVENTS
....................
PROCESSED 0 EVENTS
................

[root@nagiosxi ~]# tailf /usr/local/nagiosxi/var/event_handler.log
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED
DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED

DELETED LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock'
EVENT HANDLER EXITING
LOCKFILE '/usr/local/nagiosxi/var/event_handler.lock' CREATED

No notification send out.

[scottwilkerson]

Are the notifications showing up in the Notifications report?

Can you show the output of

Code: Select all

ls -l /usr/local/nagiosxi/var/event*

[dimsum]

Hi,

After I updated to version 5.6.1, the notification worked.

Thank for your help.