Sending Notes and notes url in emails

[jenstar13]

I apologize for not being able to understand how to do this.
I've read 3 or 4 of your pdf files and looked at some threads, but what ever I'm doing is not working

when an alert email goes out either host or service, we want the default for all users to have both the notes and the notesurl in the email
once i learn how to do that, we installed the object notes tab component also, so I'd like that to go in the email too
can you help dumb this down for me?

thank you
Jennifer

[scottwilkerson]

Page 7 of this doc shows how to add custom macros to XI notifications
https://assets.nagios.com/downloads/nag ... iables.pdf

You will need to change the host notification command to have macros for $HOSTNOTESURL$ and $HOSTNOTES$

You will need to change the service notification command to have macros for $SERVICENOTESURL$ and $SERVICENOTES$

[jenstar13]

I did the notes for both but nothing gets sent
Also
I do not see notes in any form in this pdf you linked?
https://assets.nagios.com/downloads/nag ... 1449766582


xi_host_notification_handler /usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=host --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hostdisplayname="$HOSTDISPLAYNAME$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --lasthoststate=$LASTHOSTSTATE$ --lasthoststateid=$LASTHOSTSTATEID$ --hoststatetype=$HOSTSTATETYPE$ --currentattempt=$HOSTATTEMPT$ --maxattempts=$MAXHOSTATTEMPTS$ --hosteventid=$HOSTEVENTID$ --hostproblemid=$HOSTPROBLEMID$ --hostoutput="$HOSTOUTPUT$" --longhostoutput="$LONGHOSTOUTPUT$" --datetime="$LONGDATETIME$" --notes="$HOSTNOTES$"


xi_service_notification_handler /usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=service --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hostdisplayname="$HOSTDISPLAYNAME$" --service="$SERVICEDESC$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --servicestate=$SERVICESTATE$ --servicestateid=$SERVICESTATEID$ --lastservicestate=$LASTSERVICESTATE$ --lastservicestateid=$LASTSERVICESTATEID$ --servicestatetype=$SERVICESTATETYPE$ --currentattempt=$SERVICEATTEMPT$ --maxattempts=$MAXSERVICEATTEMPTS$ --serviceeventid=$SERVICEEVENTID$ --serviceproblemid=$SERVICEPROBLEMID$ --serviceoutput="$SERVICEOUTPUT$" --longserviceoutput="$LONGSERVICEOUTPUT$" --datetime="$LONGDATETIME$" --notes="$SERVICENOTES$"

[scottwilkerson]

Did you add %notes% somewhere in the notification messages for the user?
Click username upper right -> Notification messages

[jenstar13]

this is to be for all users
as a test I did add %notes% to the templates, and deployed it to our "admin" account but no luck

***** Nagios XI Alert *****

%alertsummary%

Notification Type: %type%
Host: %host%
State: %hoststate%
Address: %hostaddress%
Info: %hostoutput%
Date/Time: %datetime%

Respond: %responseurl%
Nagios URL: %xiserverurl%

Comments: %comments%
Notes: %notes%

[scottwilkerson]

And the host you tested this with had notes defined?

Can you show the output of the test message you received?

[jenstar13]

I forced a custom message


-----Original Message-----
From: nagios <[email protected]>
Sent: Monday, May 13, 2019 10:15 AM
To: Operations Support <[email protected]>
Subject: ** CUSTOM PRD Service Alert: prdfrdapp01.prd.xxx.xxxl/Alert 11003 - Check Disk Usage on C:/ is CRITICAL **

*****prdnagxi02 Alert *****

Notification Type: CUSTOM

Service: Alert 11003 - Check Disk Usage on C:/
Host: prdfrdapp01.prd.xxx.xxx
Address: 10.49.xxx.109
State: CRITICAL

Date/Time: Mon May 13 10:15:26 EDT 2019

Additional Info:

CRITICAL: Used disk space was 95.20 % (Used: 118.67 GiB, Free: 5.96 GiB, Total: 124.63 GiB)

[scottwilkerson]

The example you showed was for a host, did you add Notes: %notes% to the service as well?

this is to be for all users
as a test I did add %notes% to the templates, and deployed it to our "admin" account but no luck

***** Nagios XI Alert *****

%alertsummary%

Notification Type: %type%
Host: %host%
State: %hoststate%
Address: %hostaddress%
Info: %hostoutput%
Date/Time: %datetime%

Respond: %responseurl%
Nagios URL: %xiserverurl%

Comments: %comments%
Notes: %notes%

[jenstar13]

yes, sorry did both, just didn't show you services
***** Nagios XI Alert *****

%alertsummary%

Notification Type: %type%

Service: %service%
Host: %host%
Address: %hostaddress%
State: %servicestate%
Info:
%serviceoutput%
Date/Time: %datetime%

Respond: %responseurl%
Nagios URL: %xiserverurl%

Comments: %comments%
Notes: %notes%

[scottwilkerson]

Can you setup a dummy host/service to test with and bring it in a non-OK state, I don't believe the Custom message uses the template.