reset maintenance not working

[elade]

Hi,

I have renew the maintenance on a few of my licenses and the expire date is not updated in XI GUI.
I download a tool called "reset maintenance" which you send me but after using it the expire date is unknown.
Any idea?

[tgriep]

After running the reset_maintenance.php --key=KeyFromSales command, did you restart the MYSQL database and Apache by running

Code: Select all

service mysqld restart
service apache restart

Log out of the XI GUI and go back in, check the Admin > License Information menu to see if the date has changed.

[elade]

Hi,

I did the actions as you wrote and got this message:

Maintenance Status: Current (Unable to determine expiration date ))

[tgriep]

When you ran the reset_maintenance command like the example below with the key provided from the Sales Department, did it output this message? "Maintenance Expiration Reset"

Code: Select all

php reset_maintenance.php --key=KeyFromSales

Does the Nagios XI server have access to the internet?

[elade]

The key you mean the license key?
if dose than yes.
Got the same message as you said - Maintenance Expiration Reset

The machine has internet connection via proxy.

[tgriep]

Yes, I mean the license key. You should of received a key from the Sales department which you would use in the command to reset the expiration date.

Login to the XI GUI and go to the Admin > Proxy Configuration menu and fill in the proxy settings that is needed to connect to the internet.

Then go to the Admin > Check for Updates menu and check for an update to see if the server can connect to the update server which will verify that the proxy settings are good.

Restart Apache and Mysql again see if the date updates.